Akua Behavioral Health Hiring for Customer Service Representative at Mumbai Full Time

FULL-TIME POSITION: Work from Home / California Hours

Responsibilities:

• Identify, qualify & follow up with potential leads
• Educate potential customers about our current offers & USPs (Upselling)
• Collaboratively work with the admissions team to convert inbound leads into potential clients
• Monitor & maintain a pipeline of leads to drive new sales opportunities

You’ll Love This Role If You:

• Have High-Energy and Persuasive – you love building relationships and influencing customers
• Are Self-Motivated – your results-driven and can work with minimal supervision
• Have a Passion for Growth – you love feedback and focus on continuous improvement
• Believe in Spirited Teamwork – you believe in sharing knowledge with team members
• Have a strong customer service mindset and ability to pay attention to detail
• Good objection to handling improvisation skills

Requirements:

• Excellent communication skills (voice & email) **Mandatory**
• Minimum 2 years of outbound calling, inside sales experience, or related sales calling experience
• Healthcare industry sales experience or US insurance member services experience preferred
• People-centric, highly service-oriented, a champion for change, and self-motivated with the ability to work well with minimal supervision
• Open to feedback and coaching
• 100% remote work supporting US Pacific Time
• High-speed broadband internet connection
• Good WFH environment with minimal sound or interruptions
• Dependable laptop/PC with industry required specifications

COMPENSATION: Up to RS 1,000,00 per month (Base RS 56,000 / Bonus Unlimited)

Job Type: Full-time

Pay: Up to ₹100,000.00 per month

Benefits:

• Work from home

Schedule:

• Night shift

Education:

• Bachelor’s (Preferred)

Experience:

• Customer Service Representative: 2 years (Preferred)

Language:

• English (Preferred)