Alcatel-Lucent Hiring for Incident Management Specialist at Chennai, India Full Time

Incident Management Specialist

Chennai, Tamil Nadu, India (https://aluperf.referrals.selectminds.com/jobs/97574/other-jobs-matching/location-only)

New

Customer Services (http://aluperf.referrals.selectminds.com/landingpages/services-opportunities-at-nokia-187)

CNS Cloud and Network Services

23000003BM Requisition #

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Join us in creating the technology that helps the world act together

Nokia is a B2B technology innovation leader pioneering the future where networks meet cloud. At Nokia you will have a positive impact on people’s lives and help build the capabilities needed for a more productive, sustainable, and accessible world. 

Be part of a culture built on an inclusive way of working where we are open to your ideas, you are empowered to take risks and are encouraged to be fearless in bringing your authentic self to work.  

The team youll be part of

As Nokias growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

The CNS Cloud & Cognitive business unit supports and operates communication service providers’ (CSP) and enterprise networks. This includes network infrastructure services and professional services for mobile networks and managed operations for fixed, mobile, IP and optical domains. This team is the bridge between business development, presales, solutioning and delivery teams and helps in deal management/assurance of most crucial deals for CNS Cloud and Cognitive (CCS) business unit.

An exciting opportunity to work in the ever-changing Telecommunication Industry. As a member of GDC Team, for our Cloud & Network Services. You will be a part of a team whose objectives are to deliver in an environment where openness, trust and autonomy are encouraged, each team member selects the tasks to work on and exchanges daily with his/her team mates on the progress and challenges.

What you will learn and contribute to

Are you passionate about solving problems? As part of our team, you will:

• Manage incident cause Identification, Analysis and Resolution

• Manage incident progress updates, resolution & notifications

• Manage individual priorities, SLAs/KPIs, and deliverables.

• Contribute to the overall network availability of some of the largest telecom/Internet service providers.

  Your skills and experience

  You have:

• Either an Engineering degree in any discipline or equivalent practical experience

• Experience In RAN(2G,3G,4G,5G),Transmission, Tools, Process NOC operations in leading the incidents and customer communication.

• Willingness to contribute with creative, out-of-the-box solutions, to problems solving in a dynamic 24×7 environment, under high market pressure.

  It would be nice if you also had:

• Experience in Core, IP and Optics

• Professional Level Certification ITIL and PMP

  What we offer

  Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

  Nokia is committed to inclusion and is an equal opportunity employer

  Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere

• Gender-Equality Index by Bloomberg

• Workplace Pride Global Benchmark

  At Nokia, we act inclusively and respect the uniqueness of people.

  Join us and be part of a company where you will feel included and empowered to succeed.

Additional Information