 
										
					
				Key job responsibilities
A day in the life
At AWS, (Real-Time Analyst) to be part of the AWS Premium Support Community. As a member of the AWS Premium Support team you will be at the forefront of this transformational technology assisting a global list of companies. The RTA will be a part of Workforce Management team and will be responsible for real time monitoring of service levels and site performance during the day to ensure effective management of the incoming and outbound phone, chat and email volume. The position will have high visibility to all the operations teams internal.
About The Team
AWS WFM team Mission Statement: Providing our customers with direction and global insight to drive operational excellence. Business Operations (BizOps) is an adaptable decision support mechanism that enables Support Engineers (SE) to maximize customer experience by improving business efficiency and effectiveness in order to achieve objectives. We will accomplish this by: Injecting a regular cadence of reviews and inspections, bringing consistent focus to the organization’s goals Defining the global standardization and implementation of processes by providing the right mechanisms to meet customer demand, Identifying areas of opportunity and providing actionable insights
We are open to hiring candidates to work out of one of the following locations:
Bangalore, KA, IND
Basic Qualifications
Preferred Qualifications
Company – AWS India – Telangana
Job ID: A2547759
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