American Express Global Business Travel Hiring for Analyst, Customer Revenue Management at India Full Time

American Express Global Business Travel (GBT) equips companies of all sizes with the insights, tools, services and expertise they need to keep their travelers informed, focused and productive while on the road. With approximately 14,000 employees and operations in nearly 140 countries worldwide, American Express GBT empowers customers to take control of their travel programs, optimizing the return on their travel and meetings investments, while, more importantly, providing extraordinary traveler care.

We’re moving faster than ever and introducing new products, services, and strategies that will revolutionize the travel industry and bring greater value to our business customers. Our clients’ success expands our success, so we put our heart and soul into helping our clients achieve results that exceed all expectations. As the world’s largest travel management company, we are continuing to build alliances with key travel leaders and suppliers throughout the world, strengthening our position as a quality provider to companies of all sizes.

Position Overview

The analyst will work on projects and adhoc analyses that the CRM team are engaged in. The analyst will use financial and travel data, in-house reporting tools, commercial/finance inputs and a deep understanding of our best practices to deliver key insights to the business.

Responsibilities

• Assist the team with other ad hoc projects such as reporting, process reviews, and systems testing

• Support Commercial team (Client Managers and their leaders) and provide regular and ad hoc reporting and analysis to the business

• Coordinate trainings for the Commercial team on Client Financial Reports and KPIs and collaborate with them on profitability improvement actions

• Analyze revenues and costs, pricing, variable contributions, sales results and the company’s actual performance compared to the business plans

• Build and maintain strong relationships with key partners in Commercial, Traveler Care, GSP and Finance teams

• Work closely with Technology on system improvements to ensure consistency in the data used.

Qualifications

• Bachelor’s degree in relevant fields such as Finance, Economics, Business Administration or Mathematics.

• Ideally, 3 years+ experience in previous roles such as financial/business analyst

• B2B customer P&L experience is a plus

• Proficient user of finance software with very good knowledge of Excel

• Fluent communication in English (verbal and written)

• Ability to collaborate across geographies in a matrix structure

• Experience working with large data sets

• Knowledge of SQL, Tableau, Power BI is a plus

Location

India – Haryana – Gurgaon

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/)

American Express Global Business Travel (GBT) is the world’s leading business partner for managed travel. We help companies and employees prosper by making sure travelers are present where and when it matters. We keep global business moving with the powerful backing of 16,000 travel professionals in more than 140 countries. Companies of all sizes, and in all places, rely on GBT to provide travel management services, organize meetings and events, and deliver business travel consulting.

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