American Express Global Business Travel Hiring for Invoicing Agent-3 at Gurgaon, India Full Time

About Egencia

Egencia is the original category disruptor and the world’s leading B2B SaaS business in travel. Driven by curiosity and backed by industry leading data and customer insights, we’re a trusted business travel partner that delivers the best technology and experiences – no matter the odds.

With the support of our partners and travel consultants, and now with the powerful backing of Amex GBT, we deliver unrivalled value, while helping companies in over 60 markets meet sustainability goals and prioritize the wellbeing of their travelers And we need people like you .

We thrive in a culture of curiosity – constantly reinventing for the future. It’s the people that make Egencia so special, so we want to make sure they’re happy. We do this by offering flexible working opportunities, competitive packages and by making sure we have fun along the way.

Business travel is on the road to recovery, and as part of the world’s largest corporate travel marketplace, we’re in a strong position to define the future of business travel as we lead the industry into a new era.

Area of Responsibility:

• BackOffice activity to cover invoicing and billing queries

• Ensure that invoicing is processed accurately and to expected timelines

• Ensure that the SLA on billing query resolution is achieved and maintained

• Liaise with tech support for error resolution & system improvement

• Handle customer queries through emails

Activity – Invoicing

• Ensure all travel tickets are invoiced daily

• Undertake manual invoicing & credit notes where required

• Perform billing administration tasks where required

• Maintain and ensure the accuracy of customer invoicing

• With assistance from the setup team identify, investigate, and resolve any issues around customer parameters preventing invoicing

• Decrease the turn-around-time taken to render invoices to customers through process improvements

• Raise, highlight Invoicing bugs, issues with tech support for error resolution & system improvement

• Handle customer queries through emails

Skills/Experience:

• Ability and diligence to follow processes through to conclusion

• Strong time management skills

• Ability to organize and prioritize effectively

• Strong integrity

• MS office Proficiency

• Travel industry experience preferable

Location

India – Gurgaon

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

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