American Express Hiring for Director-Risk & Information Management at Haryana, India Full Time

Description

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Functional Description:

Enterprise Digital & Data Solutions team within the Enterprise Services Group is a dynamic environment of digital product and analytics professionals that drive significant value for American Express through innovative solutions.

This is a great opportunity within EDDS – Digital Experimentation & Insights in India to lead a team of talented professionals that drives acquisition growth and revenue, and premium differentiated experiences based on customer needs via performing Digital Analytics and Experimentation, optimizing and innovating digital user experiences, and building strong partnerships with Product, Marketing, Servicing and Technology. Digital Experimentation & Insights team (DE&I) enables the world’s best digital experiences for acquisition, onboarding & servicing through analytics & experimentation. It supports key digital products (Homepage, Card Shop, MGM, Apply, Onboarding, MYCA: Web & App, Push channels) across Global Consumer, Global Commercial and Digital Servicing business units.

This role will report to the VP of Digital Experimentation & Insights for Acquisition Experiences. The role requires a strong analytical and experimentation focus and the successful candidate is expected to exhibit expertise in understanding and delivering strong acquisition outcomes, and drawing meaningful insights and guiding strategy through analytics, experimentation and reporting.

Job Responsibilities

• Provide thoughtful leadership, vision and direction to the team and key stakeholders. Lead projects/work streams to derive and action winning insights for Acquisition Experiences that optimize acquisition outcomes and drive excellent customer experience

• Lead Experimentation Center of Excellence for DE&I with the goals to standardize test processes and best practices, drive culture of experimentation, increase experimentation efficiency and practical applications and value add of experimentation algorithms and techniques

• Build analytics and data capabilities, engage in ad hoc analytical and strategic projects that help do our work more effectively and at scale

• Maintain strong linkages with other Analytics teams within DE&I

• Create positive and productive team environment. Effectively teach, coach, and develop team members, as appropriate

Qualifications

• Drive to change the status quo and create innovative solutions

• Excellent verbal and written communication skills

• Problem solving skills with ability to tackle unstructured and complex business problems

• Significant experience in experimentation and deep analytics

• Strong skills in data management with knowledge of SQL/Hive, Python

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Customer Infomation Management

Primary Location: India-Haryana-Gurgaon

Schedule Full-time

Req ID: 22008616