American Express Hiring for Process Manager – Risk Management at Haryana, India Full Time

Description

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Global Services Group (GSG) brings together the company’s external and internal servicing functions. Emerging as the Enterprise Sales Operations & Business Enablement utility (SABE) within GSG is an internal servicing team providing sale performance reporting, platform servicing & capabilities, marketing operations & other business enablement services driving standardization & agility for the organization. GSG & SABE’s vision is to make internal servicing as strong as external servicing and thus it keeps pushing the boundaries for Sales & marketing group’s effectiveness through innovative use of technology & process transformation. Merchant Data Platform Support (MDPS) is responsible for providing supprt to all the buisness users on the merchant data products/tools.

Responsibilities:

• Work as a Business systems analyst/product manager supporting Product development, platform and project management

• Develop user best practices guidelines and provide consulting and training to business users

• Manage platform and product issues and drive towards a speedy issue resolution

• Drive on-time, high quality project deliverables

• Provide resolution to end user queries related to merchant data.

• Focus on supporting platform operations by defining, driving & measuring the key processes

• Collaborate and manage key business stakeholders across the enterprise

• Document best practice guidelines to build knowledge within team and reduce the overall product issues

• Manage partner team expectations including scope, schedule, changes, and problem resolution

• Drive on-time, high quality project/process deliverables

• Appropriate action to highlight challenges and ensure resolution via correct channels.

• Drive user engagement sessions to share best practices and onboard on new developments

Qualifications

Critical Factors to Success (Outcome Driven):

Business Outcomes:

• Maximize commercial opportunities for American Express through the use of our unique information to meet customer needs

• Be a part of the champion team who is focused on delivering business results with servicing and innovation at their core

• Enhance customer service experience by implementing new age technology platforms & capabilities to provide strong customer service

Leadership Outcomes:

• Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.

• Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings

• Demonstrate learning agility, make decisions quickly and with the highest level of integrity

• Lead with a digital mindset and deliver the world’s best customer experiences every day

Past Experience

4 Years’ experience as a Business Systems Analyst /Business Analyst with a Product Mindset

Preferred: Credit Card Industry Experience, Merchant Data Platform, In-depth knowledge of BI Platforms

Functional

• Demonstrated experience in SDLC including Development & Test Strategy creation

• Expertise in Project Management

• Expertise in Agile Scrum methodology

• Strong Business Acumen & problem solving skills

Technical

• Proficiency in Hive, SQL, Python & SAS

• Advanced Excel

• Workable experience in Tableau/Datameer for visualization

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Job: Risk

Primary Location: India-Haryana-Gurgaon

Schedule Full-time

Req ID: 21032642