American Express Hiring for Senior Service Delivery Leader -Financial Accounting II at Haryana, India Full Time

Description

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Function Description –

Card & Merchant Accounting and Control (CMAC) team manages the accounting for $1.2 Tn of Card spend, Remittances and Merchant payments along with accounting for B2B processes amounting to $2B. which includes accounting for GCS Client Incentives, GNS Royalties, Merchant Rebates etc. and provide governance and oversight to unclaimed funds (Abandoned Property). This role is a part of B2B Accounting team within CMAC.

Purpose of the Role

Leading accounting for GMNS processes as per the aligned SLA’s for creation of complete & accurate financial statements

Responsibilities

• Oversight and Management of accounting for B2B process (GMS & GNS) along with month end requirements and adequacy process

• Interact with various work groups, viz. Pricing, LFO / Finance and Business Advisory Controllership teams to identify specific areas of focus and issues requiring leadership attention, flag any pressure points, and resolve time sensitive issues

• Design and execution of a robust and sustainable model for monitoring and reporting of key measures of success for GMNS processes

• Develop KPIs and reporting to ensure effective governance and create transparency with stakeholders on key metrics, potential issues and developing risks

• Provide guidance on accounting and PRSA related matters in the processes.

• Manage reconciliation of associated AXP B/S accounts.

• Manage accounting for associated GNS processes like Third Party Benefits, No added Charge & other Process like ATM

• Ensure compliance with all prevalent procedures and policies linked to the process. Besides the above, the position will work closely with CMAC leadership and be a part of the coordination and implementation of initiatives around operational transformation, data integrity and customer priorities

• Critical Factors to Success

• Business Outcomes:

• Own & maintain financial/data integrity while managing end-to-end global accounting processes

• Stay relevant to the business/functional requirements

• Pro-actively develop meaningful data insights/trends to enable finance decision support to our customer’s/business partners for more effective planning & forecasting activities

• Understand & leverage intelligent automation technologies to generate use cases within the team & create opportunities to support the automation team to get that implemented

• Ensure first pass yield

Leadership Outcomes:

• Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.

• Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings

• Demonstrate learning agility, make decisions quickly and with the highest level of integrity

• Lead with a digital mindset and deliver the world’s best customer experiences every day

Qualifications

CA / CPA / MBA with 3-5 years of experience or Post Graduate in Commerce with 6-8 years of experience

• Past Experience

• Working knowledge of the GCS, GMNS business

• Knowledge of Operational Risk, SOX, Control & Compliance, Accounting, and Audit.

• Ability to think strategically and define what winning looks like

• Have relationship skills necessary to partner, influence and drive results with cross-functional teams like Global Business Services, LFOs and Pricing across multiple time zones

• Strong project management skills with proven ability to meet deadlines, deliver results and manage multiple tasks without compromising on quality

• Ability to work in a fast paced challenging environment supporting customer needs

• Self starter, proactive and a team player who can efficiently and effectively work alone as well as in a team setting and one who can prioritize effectively

• People Leadership experience with ability to motivate the team. Should have demonstrated “ Build the Best Team” as per the AXP Leadership model

• Functional Skills

• Strong understanding of end-to-end AR/AP process flow, accounting & reconciliation

• Basic understanding of reporting

• Ability to connect accounting & reporting

• Understanding of financial consolidation process

• Understanding of operational, SOX & other related control framework compliance

• Ability to research & embed relevant best practices

• Preferred: Project management

• Technical Skills

• Awareness of US GAAP/Local GAAP/IFRS (Accounting knowledge)

• Analytical skills with the ability to undertake cause effect analysis

• Knowledge of financial systems

• Preferred:

• Basic understanding & appreciation of automation capabilities; Understanding of business products

• Knowledge of Platforms

• Advanced MS office suits such as Excel, Word, Powerpoint

• Preferred:

• Ability to use analytical tools for financial systems such as Oracle, IRIS, OBIEE, Essbase, Hyperion Financial Reporting (HFR), etc.

• Behavioural areas

• Enterprise Leadership Behaviors

• Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective

• Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential

• Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Finance

Primary Location: India-Haryana-Gurgaon

Schedule Full-time

Req ID: 22007457