American Express Hiring for Team Leader-Operations at Haryana, India Full Time

Description

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Key Responsibilities:

• Respond to all customer queries in a timely and comprehensive manner to ensure customer satisfaction.

• Deliver to the Employees, Customer and Shareholder metrics as per goals.

• Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times.

• Adherence to quality and compliance guidelines.

• Support any new initiatives in the directorate.

• Balance customer interests with the interests of American Express.

• Communicates effectively, oral and written to identify and document necessary information This role may be subject to additional background verification checks.

Qualifications

Qualification:

• Graduate

Skill & Experience:

• Good communication skills both written and oral

• Analytical mind & attention to detail.

• High level of Customer sensitivity, commitment & service orientation.

• Amex product knowledge desirable

• High result orientation.

• Ability to take independent decision & meet stringent deadlines

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Operations

Primary Location: India-Haryana-Gurgaon

Schedule Full-time

Req ID: 22002014