Job Purpose
Provide a quality and cost-efficient service to all our Customers.
Principle Accountabilities
Job Content
Nature and Scope
This job exists within the service department and interfacing with service manager, all other company personnel and customers. The role exists to provide an efficient after sales service to achieve customer satisfaction and maximize effectiveness of the whole department.
This job has a direct line to the manager.
Have to work effectively at customer site with limited number of spares in hand to complete the job.
Solving problems over the phone or online with limited details
Helping customers with ideas for instrument installations to include services’, positioning and lifting equipment etc.
Plan in advance to enable efficient work to be carried out in the next week.
What parts are required to repair instrument
Time and dates for work to be carried out
Juggling of jobs to satisfy customers
Submit quotations for the cost of repair to the customer
Decision on whether a repair is a warranty claim, if so to what extent
The challenge in the job is to repair, train and service customers’ instruments to a customer satisfactory level, within the constraints of the service department’s budget.
Position Requirements:
Skills and Knowledge
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