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Amex Hiring for Team Leader -Operations at Gurgaon Full Time
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You Lead the Way. We’ve Got Your Back.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
American Express has expanded the Membership means with the launch of Business and Consumer Checking Accounts. It is our first digital checking account with debit and is available now for U.S. Card Members. With it, we are backing our members in an entirely new and innovative way with the value, convenience, security, and exceptional customer experience they expect from American Express. Amex Rewards Checking will help us deepen relationships with existing Members and serve as the foundation for future banking products and services.
Digital banking usage has accelerated rapidly during the pandemic, especially among our members. At the same time, they’ve told us they want more out of their traditional checking accounts and want to expand their relationship with us because of our longstanding commitment to trust and security. With Amex Rewards Checking, our members will get great value and protections.
Responsibilities:
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Respond to all customer queries in a timely and comprehensive manner to ensure customer satisfaction.
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Deliver to the Employees, Customer and Shareholder metrics as per goals.
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Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is always given.
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Adherence to quality and compliance guidelines.
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Support any new initiatives in the directorate.
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Balance customer interests with the interests of American Express.
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Communicates effectively, oral and written to identify and document necessary information This role may be subject to additional background verification checks.
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This role may be subject to additional background verification checks.
Qualification:
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Graduate
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Good communication skills both written and oral
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Analytical mind & attention to detail.
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High level of Customer sensitivity, commitment & service orientation.
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Amex product knowledge desirable
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High result orientation.
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The candidate should be flexible to work different shifts during the week
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The candidate must take accountability of the work and the task performed
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The candidate should be able to work and deliver on performance with minimum supervision
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Any relevant experience with Debit Card functions and capabilities will be an added advantage
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The candidate should have basic computer skills including MS office suites.
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Ability to take independent decision & meet stringent deadlines.
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Language: English
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.