Aperian Global Hiring for Technical Support Associate at Bangalore Full Time

Title: Technical Support Associate
Location: Bangalore, India

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Aperian Global* is looking for a Technical Support Associate with a passion for customer service to assist our clients and internal teams working with our flagship web application, GlobeSmart, and related online apps/products. Our apps enable individuals and corporations to work effectively across boundaries through greater understanding of ourselves and others.

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The Job: *
We’re looking for an individual who is excited to support our customers and solve their technical challenges using Aperian Global’s GlobeSmart Learning Platform. This position is responsible for not only responding to incoming tickets via email and phone, but also liasing with the product development team about common customer issues and bugs. As a part of the product development team, this position will also assist with User Acceptance Testing of new bugs and features in order to stay up to date on all of Aperian Global’s online learning solutions. You will work directly with product directors, project managers, founders, technical directors, frontend developers, frontend designers, sales and marketing, and contractors. This position is expected to work second shift/evening hours to support some US time zones.

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Responsibilities: *
If you’re right for this position,

• you enjoy providing excellent customer service by responding to support tickets in a professional, friendly, and timely manner.
• you feel right at home assisting customers with password and access resets, account customization, usage inquiries and general technical and functional questions regarding Aperian Global online learning solutions.
• you are interested in gaining a deep understanding of Aperian Global’s online learning solutions and how they are used, while staying up to date on new features and functionalities.
• you care about the details when it comes to identifying and documenting bugs as well as assisting the development team with User Acceptance Testing.
• you want to create and contribute to improving customer support documentation and knowledge base while thinking of ways to apply new developments to improve organizational performance or customer service.
• you will be comfortable working with remote global team members while actively seeking opportunities for collaboration.
• are willing and able to work evening hours/second shift to overlap with US business hours.

Qualifications:
We love working with good people who care about our customers and each member of the team. On top of that, we’re looking for someone with some or all of the following attributes:

• Excellent written communication skills.
• A real desire to help people and be an advocate for the customer.
• Positive and optimistic approach to problem-solving.
• Self-motivated and able to work both independently and in a collaborative virtual environment.
• Experience in working in multicultural teams, often virtually, and managing multiple priorities across time zones.
• Exceptionally detail-oriented.
• Bachelor’s degree with at least 2-3 years of relevant business experience with measurable results.
• Able to work second shift/evening hours to overlap with the US.
• Familiarity and comfort with web-based training tools and e-learning methodologies.

Why Work For Us?
With over 30 years of experience, Aperian Global® enables individuals and corporations to work effectively across boundaries through a greater understanding of ourselves and others. Our consulting, training and online learning tools help employees at all levels to engage global and local counterparts in a fully inclusive way, bringing out their best ideas while serving as a catalyst for innovative new solutions. We provide learning solutions in the areas of Cultural Competence, Diversity & Inclusion, and Global Mobility.

We offer competitive compensation and the opportunity to work remotely. For more information check us out on our website at http://www.aperianglobal.com.

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To Apply For The Position*
Diversity, Equity, & Inclusion is part of our DNA. We take a broad view of diversity and truly believe that our differences are our strengths, and each person has something unique and valuable to offer to the world. We invite all applicants to please visit our careers application portal to apply: https://aperianglobal.bamboohr.com/jobs/

Job Type: Full-time