APL Logistics Americas, Ltd Hiring for Analyst II, Shared Services (India) at Chennai, India Full Time

Job Purpose*

Senior Documentation Representative is a back-bone member in a documentation team. This position is responsible for handling more challenging work in logistics documentation, which includes but not limited to new hire mentoring, new requirement implementation, reports management, process improvement, and super back-up in the team etc.

Roles & Responsibilities**

• Handle more complex origins and tasks in the team.
• Super back-up in the team when workload increases or HC is in short.
• Pilot to handle new system, new requirement, new process and projects.
• Coach new hires on operation knowledge and skill.
• Assist team lead to monitor daily operation status.
• Professional and comprehensive in account knowledge for all regions. Seek improvement opportunities, do case sharing and organize trainings to team.
• Initiate lean projects to improve process and efficiency and share with team.
• Offer cross support to other sections/department when necessary.

Qualification*

Education:

• College and above, International trade or English major is preferred.
• 2 years’ and above working experience in GSSC origin team. At least 1 years’ time in dedicated acct dept.
• Well know all practice for all origins and all docs in acct team, and be able to handle every task.

Skills Sets:

• Good oral and written English equivalent to CET-4.
• Good problem-solving skills including hidden problems.
• Good mentoring and communication skills.
• Good excel skill.
• Strong sense of responsibility.
• Efficiency, accuracy and timeliness are required.
• Capable at task monitoring by reports.
• Fast learner and pressure taking ability.
• Innovative thinking and strong team spirit.

Key Result Areas

• Productivity, accuracy and timeliness.
• Timely follow up of pending issues.
• Effectively mentor new hire.

Reporting Relationships

Your Manager/Supervisor

Team Leader

Direct Reports

(direct report and your team)

N.A.

Shared Services / Indirect Reports

Rep I

Key Peers

(must be same level of reporting, to be please filled-in by your manager)

Team Leader, Rep I, Rep II,

Important Relationships / Communications – Who

Who (Job Title)

Customer Service Representative

Documentation Supervisor

Documentation Manager

Graduate from Recognized Univeresity

Job: *Customer Service

Organization: *APL Logistics (India) Private Limited

Title: Analyst II, Shared Services (India)

Location: IN-TN-Chennai

Requisition ID: 220001LE