Application Support Engineer at Bengaluru (Bangalore) Full Time

Responsibilities

We are looking for technical support engineers to provide support and monitoring for our critical production applications. Your primary responsibility will be to provide operational monitoring and initial response and triaging of all issues for applications. You will handle incoming bug requests and perform an initial investigation to resolve issues and escalate them promptly. You may also act as a point of contact for customers in production and assist with onboarding, triaging, and coordinating deployments with customers and internal DrinkPrime teams. This role would also be a good stepping stone for a software developer role at DrinkPrime.

• Troubleshooting and solving technical issues and defects.
• On-call rotation for monitoring and resolving alerts and production issues.
• Support team requires engineers to work on one of the weekends, with a compensatory off on a weekday (5 day work week)
• Handles incoming tickets, provides timely updates and assists with QA for bug fixes
• Proactively look for opportunities to address technical or process gaps.

Requirements

• BE/BTech, MCA degree in Computer Science or related field.
• Problem-solving skills and experience in basic troubleshooting of APIs using Postman
• 1-2 years of experience in SQL/MySQL is preferred. Experience in Java is a plus.
• Strong written and oral communication skills
• Prior experience in implementing and/or supporting cloud applications is desirable.