Arista Networks Hiring for Service Request Administrator at Pune, Maharashtra Full Time

Full Job Description
Company Description

Arista was founded by Andy Bechtolsheim who also founded Sun Microsystems and was one of the original investors in Google. Arista is a profitable, publicly quoted company, growing rapidly with over 3000 customers including 7 out of the 8 largest cloud titans which include eBay, Facebook, Microsoft, Netflix, PayPal, Spotify, and industry partners such as VMware, Dell, F5, HP, Infinera, Nuage, Palo Alto Networks, Supermicro, Inc and Rackspace. Arista is headquartered in Santa Clara, California and has development offices in the US, Canada, India and now Ireland.

Arista recently acquired the Awake Security NDR (Network Detection and Response) platform and is excited to grow Awake’s engineering team. We are hiring a software engineer to improve our development tooling and infrastructure to ensure smooth growth going forward.

Job Description

Service Request Administrator is a part of the Arista Customer Support organization and works in coordination with the Technical Assistance Centre (TAC) and other internal teams to resolve customer cases and maintain accurate case records.

Qualifications

Responsibilities:
Action requests for customer portal access and other helpdesk/administrative requests from TAC and Arista customers.

Troubleshoot and resolve issues with customers’ access to Arista online resources, working closely with multiple Arista teams, where required.

Follow up with customers via email to facilitate timely case resolution.

Assist with hardware replacement (RMA) process communication with both internal and external parties.

Review and update case transaction data in a timely manner and ensure accuracy of data associations.

Required Skills:
Ability to work efficiently in coordination with the global TAC team.

Excellent written communication skills and a collaborative approach.

Process-oriented mindset with strong attention to detail and a high aptitude for learning.

Familiarity with CRM applications or services such as Salesforce.com is a plus.

Experience with document and spreadsheet management software e.g. MS Word and Excel, at mid to advanced level is a plus.

Qualifications:
Graduate/Post Graduate in any field.

Prior IT Helpdesk/Service Desk experience is preferred.

Additional Information

All your information will be kept confidential according to EEO guidelines.