AscenWork Technologies Private Limited Hiring for Customer Support Executive at Mumbai Full Time

Job Overview

Our Customer Service department is looking for a passionate and experienced individual to join us as a Customer Support Executive.

Your main goal for this role will be to provide excellent customer satisfaction to the customers. As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints in a professional manner.

In addition to this, you should possess good listening skills with the ability to complete the required tasks simultaneously.

Responsibilities

• Understanding the products and services provided by the company.
• Developing training lessons with service delivery systems.
• Managing a team of Customer Support Representatives.
• Supporting the customer through an email ticketing system and phone calls.
• Resolving customer complaints and queries.
• Providing detailed information to customers.
• Monitoring the performance of individual representatives.
• Maintaining records of each phone call for future reference.
• Providing the new employees with training sessions for enhancing their skills.
• Offering exceptional customer service and satisfaction.
• Following up with customers for any further information.
• Taking feedback from the customers.
• Negotiating the terms and conditions with the customer.
• Contributing the work to the company’s knowledge base.
• Maintaining a healthy relationship with the clients.
• Adhering to the company’s rules and regulations.

Requirements

• Bachelor’s degree in Business Administration or a related field.
• 0 to 1 years of experience working as a Customer Support Executive or a similar position in the Customer Service department.
• Good knowledge of managing the performance of the team.
• Exceptional verbal and written communication skills.
• Phenomenal conflict-resolution skills.
• Good problem-solving abilities.
• A customer-oriented individual.
• Ability to meet deadlines and prioritize tasks.
• Excellent negotiation and sales skills.
• Outstanding interpersonal and organizational skills.
• Excellent phone etiquette and active listening abilities.
• A quick learner and exceptional ability to make decisions.

Job Type: Full-time

Salary: ₹10,628.03 – ₹20,000.00 per month

Benefits:

• Provident Fund
• Work from home

Schedule:

• Morning shift

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:

• Mumbai, Maharashtra: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Application Question(s):

• What is your Notice Period?

Education:

• Bachelor’s (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Language:

• Hindi (Preferred)
• English (Preferred)