Ashland Hiring for CUSTOMER SERVICE REPRESENTATIVE at India Full Time

Operational

Coordination with customer, commercial and export in smooth and seamless manner to ensure order execution for Life Science business in South Asia

Communication & Stakeholder management -Establish regular communication lines with local sales team and manage business expectation. Have monthly meetings with sales on feedback, consulting, issues.

Receiving customer Purchase Order (email, fax, phone, customer portal) and checking all conditions for correctness as per guidelines and convert to Sales Order in SAP

Communicate strongly with customer on ongoing basis including setting of expectations and resolution of supply-chain issues.

Printing and sending proforma invoice, order acknowledgement and order confirmation to customer together with estimate delivery date

Running Availability check (ATP) in sales order and coordinating with supply planning team across all exporting regions in US/EU/China/SG

Coordinating with all export regions for vessel booking and tracking to ensure smooth shipping operations, meet distributors / customers request ETA.

Request shipping document like BL, COO, COA, MSDS, Invoice etc. to CSR export and ensure checking of all documents before sharing to customer by email & courier as required.

Proactively track ETA’s or changes, pre-alert sales & customer of potential issues (customs clearance etc.) and check with customer on actual receipt and satisfaction of goods.

Run Sales order management report & scheduling Report to check and rectify orders on credit, Billing Blocks and unconfirmed material & also to follow up on deliveries.

Coordinate with Global trade compliance team for correct HSN classification

Arrange with Plant and follow up on pre-shipment sample to Distributors or customers if any.

Checking airfreight cost with exporting regions Air Freight Forwarder directly or Logistics team.

Support commercial team for download COA, MSDS. And request TDS, PDS, etc.

Monitoring payment schedule from customer to avoid overdues

Set up of credit limits in consultation with commercial & credit teams

Coordinating with credit managers for order release

Coordinate with Quality Team on the re-test of stocks in Local Warehouses.

Checking shelf life ensuring proper communication on shelf-life queries

Create Delivery Note and send to CHA/trucks Company for delivery arrangement.

Downloading the invoice and submit it for tax generation. Send the original invoice, tax invoice & delivery note (signed by the customer) to the customer as a payment condition by the customer.

Setting up of new customer; coordinating with master data teams to set up Sold to/Ship/Bill to etc. using Win shuttle. Change master data and corresponding CMR records as and when required thru Master data team.

Coordinate with sales support for payment terms & price conditions set up

Creating Return orders, Credit/debit notes in SAP and provide to customers

Raising Complaints using (Quality incident management system) for registering customer complaints after following up on all relevant documents for investigation.

Communicate strongly with customer on ongoing basis including setting of expectations and resolution of supply-chain issues.

Customer visits to key customers (depending on Covid situation)

Requirement of local documentary such as Letter of Credit,Bank Draft, bill of exchange etc.

Retain copies of order related documents for audit.

Primary Interactions

Internal: All departments

External: Customers & Distributors

Key Skills

SAP Knowledge Excellent knowledge and application of SAP SD module with good grasp of MM module, Knowledge of EHS, GTS blocks in order. T codes – VA01, VL01n, VT01n, VF03, VF05, VL09, MD04, MMBE, MM02 and customized Y & Z reports.

• Appreciate what other group members have put in. Receive and give constructive feedback and to allow to be corrected. Be collaborative and proactive to colleagues and customers

Integrity – Be open and honest. Always take full responsibility for individual actions. Treat everyone with dignity and respect.

Ethics and Compliance – Follow the business code of conduct. Pass ISO internal audit with zero non-conformities and ensure all ICS controls are in place and adhered.

Education

Graduate, Experience, 5-7 years in MNC environment

Industry preferred -Chemical

In more than 100 countries, the people of Ashland LLC. (NYSE: ASH) provide the specialty chemicals, technologies and insights to help customers create new and improved products for today and sustainable solutions for tomorrow. Our chemistry is at work every day in a wide variety of markets and applications, including architectural coatings, automotive, construction, energy, personal care and pharmaceutical. Visit www.ashland.com to see the innovations we offer.

At Ashland our vision is to be a leading, global specialty chemicals company whose inspired and engaged employees add value to all we touch. In fact our people, employees, customers and vendors define who we are. They are the driving force behind everything we do.

Not only do we value our customers but we value our employees, and we work to offer them a dynamic and challenging environment. We hold ourselves to high standards at Ashland, and we value integrity and honesty.

Ashland has a history of attracting the best people and keeping them. The reasons are simple: industry competitive salary and benefits, pay-for-performance incentive plans and a diverse work environment where employees feel challenged and valued. People come to Ashland and stay. As a growing Fortune 500 specialty chemicals company, we offer opportunities for development and advancement throughout our global organization. Our values define who we are and what we care about as a company. If you are looking for a relationship with a company instead of simply a job, this may be a great fit.

Ashland is proud to be an Equal Opportunity Employer Minorities/Women/Veterans/Disabled/Gender Identity/Sexual Orientation.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability. NOTE: We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have a signed recruiting agreement in place to fill a specific position.