Astrid the job consultant Hiring for Team Manager – Back Office at Bangalore Full Time

Process

Back Office process

No. of Requirements30Gender

Male / Female

About Process

Title

Team Manager – Back Office

Location Bengaluru

Experience

min 15 + months exp on papers as AM
overall 5 + years in BO international process in a BPO / KPO.
Should have handled a team size of min 20 associates.

Requirement

· This position will serve as a key member of the Non voice Service Team of Gallagher Service Center LLP.

· Will be reporting to the Process Manager.

· This position will require an individual who has a previous and demonstrated ability of success in

. Proven people management skills

. Service delivery

· The Team Lead will be responsible for understanding operational requirements, researching best practices, assist with the design and implementation of new processes and tools.

· This position will require the ability to cultivate a team environment that provides exceptional customer service and ensuring all staff members perform at a consistently high level.

· This position will require the ability to motivate, instill accountability and achieve results.

· This position will require monitoring the effectiveness of a team of Process Associates.

· This position will require the ability to prepare MIS reports.

· This position will require the ability to interact with Customers and manage their queries.

· This position will require providing day-to-day coordination on the activities of the team.

· This position will require attending and responding to written/electronic correspondence.

· Candidate should have been in a Assistant manager /Team leader role, on papers for at least 2 years

· Should have exposure to handling 15-20 FTEs

· Should be only from an international non voice background.

· Good academic record (50% or above).

· Excellent communication skills (Verbal and Written).

· Strong analytical skills

· Minimum 4 years of post qualification experience in BPO/KPO industry.

· Candidate must have 18 months on papers experience as a TL and should be currently designated as a TL/AM

Education

Graduate/Post Graduate (Preferably Commerce).

Notice Period

Immediate Joiner or less than 30 days

Shift timings

Rotational Shift – UK / US

Work modeHybridTransport BoundariesApplicableTransport FacilityApplicableSalary Range

Gross – 6 LPA to 7.8 LPA
in hand – 44 K to 56k monthly

Incentives

8 % of Fixed salary

Shift Allowance

Rs.400 for shifts starting post 5.30 pm

Weekly Off

Fixed Sat & Sun

USP

Brand, salary, Weekend Off

Job Types: Full-time, Regular / Permanent

Salary: ₹30,000.00 – ₹56,000.00 per month

Benefits:

• Flexible schedule
• Food provided
• Health insurance
• Life insurance
• Provident Fund
• Work from home

Schedule:

• Flexible shift
• Rotational shift
• UK shift
• US shift

Supplemental pay types:

• Commission pay
• Overtime pay
• Performance bonus
• Quarterly bonus
• Shift allowance

Ability to commute/relocate:

• Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you and immediate joiner?
• Are you from International nonvoice back ground?

Education:

• Bachelor’s (Required)

Experience:

• bpo: 5 years (Required)
• Assistant manager on paper: 1 year (Required)
• Team leader on paper: 1 year (Required)
• Back office international process in a BPO / KPOf: 5 years (Required)