AUTODOC Hiring for DE Representative Contact Center at Balti, Jammu and Kashmir Full Time

Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end customers, including providing customer service and support via phone, online chat, or text, call Center-based customer support in response to high volumes of low complexity inquiries, customer issues analysis and resolution (typically performed in an office environment) in response to lower volumes of higher complexity inquiries. Selling services or products via phone, responds to customer inquiries or issues via phone, fax or email. May track product issues or order returns and escalate to appropriate functions for resolution and serve as the primary liaison between sales, supply chain/logistics, and manufacturing staff for the effective delivery of customer service. Ensures that planning of technical customer service activities and checks are properly carried out, in line with the relevant times and costs.

What we’re looking for

Responsibilities include, but are not limited to:

• Answer incoming calls and respond to customers’ emails.
• Sell products and place customers’ orders in the computer system.
• Identify and escalate issues to supervisors.
• Provide product and service information to customers.
• Research the required information using available resources.
• Research, identify and resolve customer complaints using applicable software.
• Process orders, forms and applications.
• Route calls to appropriate resources.
• Document call information according to standard operating procedures.
• Upsells products and services.

Perks at work

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