BA Training Group Hiring for Customer Service Executive at New Delhi Full Time

We are a UK based online education institute providing vocational and professional courses for learners from all over the world.

We are looking for an experienced Customer Service Executive who is motivated and has great attention to detail and is capable of working independently and as part of a team.

As a Customer Service Executive you’ll be responsible for resolving escalated customer issues via email, live chat and on the phone, whilst maintaining a positive and friendly attitude.

In addition, the job role also consists of the following:

• Taking bookings from customers

• Call and follow up on customer inquiries received from listing sites
• Dealing with customer queries
• Convincing of service/products to clients.
• Calling new and existing customers and offering our service/products to them.
• Help screen incoming calls
• Updating database accordingly

Job Requirements:

• Minimum 2 years related work experience. (If you have previous working experience in UK or work experience in call centers that will be an added advantage)

• Should have very good communication skills and be fluent in English.

• Experience in tele sales would be a definite advantage

• Sound educational background

• Fluent in telephone etiquette

• Know how to deliver the highest level of customer service

• Be computer literate

• Work well under pressure

* You are required to work parallel to office hours in the UK

If the above is of interest to you, we would like to hear from you.

Due‌ ‌to‌ ‌the‌ ‌volume‌ ‌of‌ ‌applicants/submissions‌ ‌we‌ ‌receive,‌ ‌we‌ ‌must‌ ‌restrict‌ ‌our‌ ‌recruitment‌ ‌process‌ ‌to‌ ‌reach‌ ‌out‌ ‌only‌ ‌to‌ ‌the‌ ‌strongest‌ ‌of‌ ‌candidates‌ ‌in‌ ‌order‌ ‌to‌ ‌make‌ ‌an‌ ‌informed‌ ‌decision.

Job Type: Full-time

Salary: ₹18,000.00 – ₹30,000.00 per month

Schedule:

• Day shift

Education:

• Higher Secondary(12th Pass) (Required)

Experience:

• total work in Customer Service: 2 years (Required)