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Private Jobs / Private Sector
Bajaj Auto Hiring for MC- L3-Service- Lucknow RO at Lucknow, Uttar Pradesh Full Time
Full Job Description
Experience
3 – 8 Years
Location
Lucknow ROUttar Pradesh
Nature of Job
After-Sales
Job role
Product & Field Support
3 – 8 Years
Location
Lucknow ROUttar Pradesh
Nature of Job
After-Sales
Job role
Product & Field Support
Job Description
BU – MC Department ( Service – MC )
L3 – Service
Job Location
Regional Office
BU / Dept
MC BU
Level / Grade
L3
Job Role/ Function
Service
Designation
Area Service Manager
1
Educational Qualification
Necessary:
B. E.
Premium college with a very good academic record
Optional:
MBA
2
Age
Minimum:
Maximum:
33 YRS
3
Experience
Minimum:
3
Maximum:
8
Industry Specifications:
OEM Automotive
Preferred Exposure:
ASM – Service
4
Reporting
Report to (Designation)
No. of Reportees
Direct Reporting
RM – Service
Individual Contributor
Indirect Reporting (if any)
NA
NA
5
Job Responsibilities
Handling territory as ASM.
Step up the customer experience.
Meet the Business targets on Free Service redemption, Paid service share and Dealer & ASDs workshops revenue growth
Product performance feedback and competition benchmarking.
TPM Implementation at Dealerships and drive the Service agenda
Tracking competitor activities and keeping abreast with the latest trends and requirements.
Readiness for new products.
Product failure report and analysis to HO team.
Implementing Service Quality Systems at Dealers, branches & ASDs, evaluation and Improve – PDCA
Maintaining Service standards of Customer care and Vehicle care at Dealers, branches & ASDs across the territory.
Service network/ Capacity expansion as per DSS norms – Dealers & ASDs.
Control on Warranty Claims
Promoting Sales by providing service support.
Promoting Genuine Spares Sales.
6
Competency Requirements
Technical/ Functional:
Dealership Management, Product Knowledge, Market Knowledge , Network development, Basics of Finance
Behavioral:
Analytical Skills, People Management, Influencing Skills, Training Skills, Managing Teams, Achievement Orientation, Customer Focus
7
Interface
Internal
External
Direct Interface
Sales, Marketing, Spares, Network
Dealers
Development, Central Quality Assurance
Indirect Interface
–
–
8
Any other specific requirements