Bajaj Auto Hiring for MC- RM Service – Chandigarh RO at Chandigarh, Chandigarh Full Time

Job Description

BU – MC Department ( Service – MC )

L2 – Divisional Manager

Job Location

Regional Office

BU / Dept

MC BU

Level / Grade

L2

Job Role/ Function

Service

Designation

Divisional Manager

1

Educational Qualification

Necessary:
B. E.

Premium college with a very good academic record

Optional:
MBA

2

Age

Minimum:
30YRS

Maximum:
40 YRS

3

Experience

Minimum:
8 yrs

Maximum:
15 yrs

Industry Specifications:
OEM Automotive

Preferred Exposure:
Regional Manager – Service

4

Reporting

Report to (Designation)

No. of Reportees

Direct Reporting

Circle Head

4 – 6 ASMs

Indirect Reporting (if any)

SERVICE HEAD

NA

5

Job Responsibilities

o Handling territory as Regional Manager Service. o Service network/capacity expansion – primary and secondary. o Dealer workshop and branches standards adherence. o Service reporting , parts performance and Customer redemption targets of dealers o Product performance feedback and competition benchmarking.

o TPM Implementation at Dealerships. o Sustain and improve Dealership, CSTs & PTS service standards. o Ensuring service reach to all the potential towns through primary & secondary network. o Tracking competitor activities and keeping abreast with the latest trends and requirements. o Monitoring of product performance, customer expectations w.r.t. competition.

o Planning and execution for new product launch. o Monitoring of warranty claims, failure analysis and inputs to manufacturing. o Providing guidance to ASMs & Dealer in respect to monitoring & handling dealer network. o Guiding the team to resolve critical dealer / customer issues. o Implementing Service Quality Systems at dealerships. o Maintaining service standards at primary & secondary network as per the company policies across the state.

o Maintaining the service share and growth of state.

o Forecasting the service targets and planning / monitoring the achievements.

o Enhancing the customer satisfaction level and implementing systems and processes in workshops.

o Customer Support Management/ Diagnosis of Product Failures o Control on Warranty Claims o Promoting Sales by providing service support.

o Promoting Genuine Spares Sales. o Dealer development activities/New dealer identification.

6

Competency Requirements

Technical/ Functional:
Dealership Management, Product Knowledge, Market Knowledge , Workshop Mgmt, Network development, Warranty Process, Legal Knowledge, Project Mgmt, Basics of Finance

Behavioral:
Analytical Skills, People Management, Influencing Skills, Training Skills, Managing Teams, Achievement Orientation, Customer Focus

7

Interface

Internal

External

Direct Interface

Sales, Marketing, Spares, Network

Dealers

Development, Central Quality Assurance

Indirect Interface

–

–

8

Any other specific requirements