Believe Hiring for TuneCore Services – Content Quality Senior Administrator at Mumbai, Maharashtra Full Time

Full Job Description
Company Description

Believe is one of the world’s leading digital music companies. Believe’s mission is to develop local artists and labels in the digital ecosystem by providing them with the solutions they need to grow their audience at each stage of their careers and development.

Its 1,610 employees in more than 50 countries aim to support local artists and labels with unique digital expertise, respect, fairness, and transparency.

To support our fast-growing presence on all continents, we are constantly looking for new Believers to join us and make a stronger and more positive impact on the music industry!

Believe is listed in compartment A of the regulated market of Euronext Paris (Ticker: BLV, ISIN: FR0014003FE9).

www.believe.com

Ready to #setthetone with Believe?

Job Description

As part of its Content Operations business, Believe’s TuneCore Service is currently looking for a Content Quality Senior Administrator of TuneCore for India. Working within our international Content team, the candidate will perform the following tasks, both internationally and for the local market, specifically focusing on music content of Tunecore which includes:

Validate digital music metadata content, in accordance with the rules outlined by iTunes and other international digital music stores (training will be given)
Check and verify all metadata submitted by labels and artists
Ensuring that the content is processed as soon as it is submitted by the labels/artists respecting the release date of the submitted releases
Ensure the quality check of the release which includes metadata and thumbnail guidelines to be adhered while processing the releases
Ensure proper coordination with the central team of Believe and Tunecore for the release validation process
Ensure on time customer support for all the client in TC with relevant solutions following the SLA
Research and find patterns to prevent unsanctioned activity. Investigate potential occurrences of unsanctioned activity and report to management.
Provide reporting on customer and product issues.
Report technical and communication issues in order to better service TuneCore artist
Should be adaptable to working in 24*7 operations following a rostering system of rotational shifts. It would be a 5 day work week, however the shift and week offs would be basis the roster system only.

In addition to it, Believe’s TuneCore Service’s mission is to offer cutting-edge distribution and publishing technologies, innovative artist tools and best-in-class services that empower artists, labels, and managers to reach worldwide audiences, maximize their music sales revenue and access the tools they need to grow and sustain their careers without surrendering their independence.

Qualifications

Bachelor’s degree
Keen interest in music industry, new technologies, digital music platforms etc.
Good communication skills
Experienced in Customer support is a plus
Proactive and willing to improve process and tools
Organized, reliable and independent
Motivated and curious, you know how to prioritize the work given
Team spirit
Proficient using Microsoft Office
Fluency in English is mandatory, both written and spoken
Strong attention to detail
Understand the importance of good customer service
Extensive music knowledge (US & International) and/or a willingness to keep up to date with current music. Should have a sharp memory.
Familiarity with Zendesk a plus

Additional Information

Believe strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socio-economic status, age, martial or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideologies.