BeyondID Hiring for Customer Service Engineer at India Full Time

The ideal Customer Support Engineer is an articulate and empathetic individual that understands and can communicate with our valued customers in technical and non-technical terms. This individual had a sense of urgency and an extreme bias for execution. This individual understands and can appreciate the challenges organizations face in implementing and integrating cloud technologies into complex IT environments. You have technical depth and a customer-first mentality, the motivation to take the initiative to own and resolve customer issues, and an interest in working in a dynamic, fast-growing, learning environment.

Duties and Responsibilities:

• Be a valued resource for our customers and provide trusted and reliable direction to help customers integrate, deploy and maintain their Okta and other SaaS Services.
• End to End ownership of customers’ requests, proactively solving problems before they have a business impact.
• Become a trusted extension of our customers team by delivering proactive solutions, weekly and monthly reports.
• Document work performed and record time on time and accurately.
• Provides effective and timely communication for reactive work per customer request.
• Work effectively to stay on delivery plan with each customer.
• Real passion for solving customer issues and advocating for their success, in a fast paced, highly technical environment.
• Ability to learn new technologies quickly.
• Excellent relationship management, customer service and communication skills in variety of forms (written, live chat, video conference calls.)
• Ability to remain calm, composed, and clear when dealing with difficult customer situations.
• Performs other duties as assigned.
• Strive every day live our core values : Raving Fan, Innovation, Integrity, Growth

Qualifications

• A Passion for our mission to assist companies to become more secure, agile, and future proof.
• Understanding of Identity Access Management solutions
• Experience with SAML, Oauth, SSO, LDAP or WS Federation.
• Experience with SaaS applications such as Office 365, Azure, Box, Sales force, Zoom, etc.
• Ability to obtain within 90 days of employment or currently possess Okta Certified Professional and Okta Certified Administrator.
• Excellent verbal and written communication skills.
• Excellent interpersonal and conflict resolution skills.
• Excellent organizational skills and attention to detail.

Job Types: Full-time, Regular / Permanent

Salary: ₹500,000.00 – ₹850,000.00 per year

Benefits:

• Flexible schedule
• Health insurance
• Paid time off
• Provident Fund
• Work from home

Day range:

• Monday to Friday

Shift:

• Day shift
• Evening shift
• Flexible shift
• Morning shift
• Night shift
• Rotational shift

Ability to commute/relocate:

• Domlur, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Are you comfortable working in shifts?

Education:

• Bachelor’s (Preferred)

Experience:

• total work: 3 years (Preferred)
• Tech Support: 3 years (Preferred)