Bigbang HR Advisors Hiring for Team Leader Customer Service at Noida Full Time

Team Leader Responsibilities: Would be responsible for maintaining KPI’s like FRT, CSAT, Quality Scores & Closure for Email Team. Will be handling a team of 15-20 team members Developing and implementing a timeline to achieve targets Should be able to handle escalation cases and build Brand Rapport in front of Customers Delegating tasks to team members and SME Would be responsible to get the customer query resolved by cross department collaboration Oversee day to day Email Team Operations Pick up projects for KPI improvements Motivating the team to achieve organizational goals Conducting training of team members to maximize their potential Empower and coach team members with skills to improve their confidence, product knowledge, and communication skills. Conducting Monthly & Quarterly performance reviews Contributing to the growth of the company through a successful team Creating a pleasant working environment that inspires the team Team Leader Requirements: Minimum of 2 years’ experience as TL on papers Should have a good experience of reports such as Shrinkage, Attrition, Quality, SLA, NPS, FRT, Closure, CSAT Should be excellent in written & verbal communication Should have a team handling experience preferable from BPO Should have good people management skills Would have handled a span of minimum 10 to 20 FTEs

Job Type: Full-time

Salary: ₹400,000.00 – ₹700,000.00 per year

Schedule:

• Day shift

Speak with the employer
+91 9004049219