Bloom Consulting Services Hiring for Senior System Administrator at India Full Time

Full Job Description
Not Disclosed
Experience
8 – 10 Years
Offered Salary
Lakh
Notice Period
Not Disclosed
Job Description
Roles & Responsibilities:
Accept & registers incidents
Classify incidents according to the specified options/categories
Execute 1 st attempt to solve the customer incidents
Tracks the progress of an owned incident ticket all during entire lifecycle (from start to end, register to close) to ensure that it is resolved within the agreed Service Level Agreement (SLA) and updates tickets. (Note: is responsible that the solution is created but is not necessarily responsible for the solution itself).
Escalate to the appropriate next level or management when thresholds are violated.
Communication (internally / externally) about incidents, e.g., communicates the status of the incidents directly with the support or broadcasts to a larger audience as defined per process.
Drive operational aspects of incident management, ensuring SLAs for time, quality, and customer satisfaction are met in for our global infrastructure.
Directly manages the workload and priorities of the Operations team triage functions to quickly assess business impact and quickly identify restoration plans.
Develop, communicate and drive Service Improvement Plans to maintain an environment of continuous improvement with a focus on rapid growth, world class quality, and cost efficacy
Interacts with customers and executive management using written and spoken communication, provide current status on major incidents affecting business or revenue.
Ability to quickly understand new tool/process requirements and drive the implementation to further enhance efficiency and service excellence.
Work closely with other groups and management to define and share best practices across support.
Demonstrated strategic thinking, quantitative and analytical skills, team player, and collaboration.
Excellent written and oral communication skills required; special focus on customer/client interaction a must.
Operations Experience in a 24 x 7 x 365 supports models.
Working knowledge of ITIL service management functions is a plus.
Soft Skills:
Customer-focused
Thorough knowledge of troubleshooting remote access issues
Excellent communication skills, (active listening skills)
Able to articulate and speak with clear voice
Diplomatic and must have interpersonal skills
Able to understand the business’s objectives
Able to understand and accept that the Customer’s issues affect the business and that without the Customer there is no support department and that the Customer is an expert in their own field
Must have empathy with end users
Team player
Professional code of conduct
Must have a good understanding of the organization
Must have basic technical knowledge of all technology used for the business processes.
Good writing techniques (English)
Good phone techniques (English)
Tech Skills:
6+ years of experience in Windows Servers & troubleshooting network issues.
Knowledge in Linux will be an added advantage.
Good understanding of Active Directory, Win Server, IIS, SQL, and Web services in a high availability environment.
Good working knowledge of Enterprise Server Platforms.
Good understanding of large scale networking, including OSI Model, DNS, WINS, TCP/IP, VLANs, DHCP, Routing, ACLs, and switching.
Experienced with Windows virtualization solutions
Knowledge on Powershell scripting is plus.
Working knowledge of Data Center.
Server Imaging Solution Experience a plus.
Understanding of CDNs/LoadBalancers a plus
Ability to use Wireshark or other packet capture tools for troubleshooting