bnbme holiday homes llc Hiring for Assistant Manager Reservations at India Full Time

JOB SUMMARY

Responsible for reservations sales-related opportunities. Manages and provides training and work assignments to Reservations staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related KPI. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.

CORE ACTIVITIES

Understanding Markets & Maximizing Revenue

• Identifies new reservations sales business to achieve personal and property revenue goals.

• Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the property based on market conditions and property needs.

• Monitors same day selling procedures to maximize room revenue and control property occupancy.

• Gains understanding of the property’s primary target customer and service expectations;

Conducting Daily Reservations Sales Activities

• Responds to incoming reservations sales opportunities for the property.

• Uses negotiating skills and creative selling abilities to close queries.

• Uses sales resources and administrative/support staff effectively.

• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing event orders, customer correspondence).

• Assists with monitoring accuracy of reservation sales orders within tracking systems.

• Tracks no-show reservations and processes charges as needed.

• Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.

• Manages wait list and prioritizes order of wait list contacts to be made.

• Prepares work and maintenance orders.

Manages quality of data (profile)

Providing Exceptional Customer Service

• Supports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience.

• Services our customers in order to grow share of the account.

• Provides excellent customer service consistent with the daily service basics of the brand.

• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

• Sets a positive example for guest relations.

• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.

• Handles guest complaints and disputes following the instant pacification procedures.

Managing and Conducting Human Resource Activities

• Monitors reservations sales agents while on phone calls.

• Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

• Utilizes all available on the job training tools for employees.

• Ensures the team is motivated and conducts get togethers if necessary

Application Deadline: 15/10/2021

Job Type: Full-time

Salary: ₹40,000.00 – ₹60,000.00 per month

Ability to commute/relocate:

• Dehra Dun, Uttarakhand: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Have you managed a reservations team for a Luxury Hotel Chain before

Education:

• Bachelor’s (Required)

Experience:

• Reservations: 5 years (Required)
• working in a 5 Star Hotel Chain: 3 years (Required)

Language:

• A foreign Language fluently? (Preferred)

Willingness to travel:

• 25% (Preferred)