Tata Communications Hiring for Sr. Customer Service Executive at Chennai Full Time

Shifts – 24X7

Location – Pune/Chennai

Education – Bachelor of Engineering or Equivalent

Excellent Communication Skills

Customer Service and Technical Support includes problem determination and resolution for data, voice, and transport services purchased by customers requiring global connectivity 24x7x365. Members of the team shall perform a multi-functional role in support of customer problem resolution within defined SLAs. Agents will be the first point of contact for the Customers and deal with the problems and inquiries that they may have, with an aim to either fixing the problem on the first call or triggering the most appropriate action. To do this, tools will include the telephone, ticketing system, and specialized tooling and automation in support of the customers’ network services.

Must have Skills:

• Good problem-solving skills
• Always keeping professional behavior
• Assertiveness
• Good timekeeping

Skill Set 1:

• Creation of trouble tickets for customers and taking ownership of faults through to resolution
• Executing consistent tasks via workflow tooling to triage new issues
• Communications via telephone calls to/from Customers plus interactive chat sessions
• Engagement of Specialist teams as directed by workflow tooling/procedures

Skill Set 2:

• General IT knowledge, basic computer skills understanding and proficiency in the use of standard windows-based applications
• Ability to work well under pressure, set priorities, multitask, work efficiently, and make well considered decisions
• A drive for enthusiasm, initiative, commitment, and self-motivation
• Resourcefulness and flexibility
• A desire to learn new skills
• Ability to work well in a team
• Interface effectively with all levels of management both internally and externally
• Promote a friendly and positive work environment