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Private Jobs / Private Sector
Britannia Industries Limited Hiring for Customer Service Officer-Siliguri at Siliguri, West Bengal, India Full Time
- CFA Management – Stock Management & Accuracy, Depot hygiene & safety,
Depot team capability assessment & gap corrections
- Transportation Management – Ensure timely truck placement, timely order
execution, Freight Negotiation
- Customer Service – Ensure satisfaction of Direct Customers
(GT/MT/eCOM/Others) through timely interventions
- Daily monitoring of key metrics – preparing reports, analysis and actions
- Regular depots visits and monitoring adherence vs SOP’s
- Vendor Management – Facilitate timely resolution of vendor issues/concerns
- Must have skills: SAP, Excel,
Good communication, negotiation &
problem solving skills.
- Desired skills: Presentations, Data
Analytics, TMS/WMS and other tech
tools in Logistics & Warehousing
Education – MBA in Supply
Chain/Operation
Experience: 3-9 yrs
Team size / direct and indirect reports: No Direct
Key success criteria: Emotional resilience, attention to details, keen to learn/adaptability,
ready for flexible working hours, Inter personal skills
Possible career path: Asst. Manager > RCSM