British CouncilHiring for Head Quality and MIS – Finance at Noida, Uttar Pradesh Full Time

Location: Noida, South Asia, IN

Company: British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.

We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.

These connections lead to an understanding of each other’s strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Job Title: Head – MIS and Quality – SSC Finance

Purpose of job:
BC Management Services is a subsidiary of the British Council, which is a charity incorporated in the United Kingdom whose purpose is to create international opportunities for the people of UK and other countries and build trust between them worldwide. BC Management Services carries out the back-end support activities of all offices of British Council. The back-end support activities are:

IT

Finance Transactions

Finance Analytics.

India Contact Centre

HR support

other business processes –

A critical element of this role will be to assist the Head SSC Finance Services in developing the culture to promote service delivery excellence in all finance services delivered by SSC Finance team.

Role context

The Head MIS and Quality will oversee the finance service delivery from SSC and be responsible for receiving transitioned/migrated services from the BC network . The role holder will play a key role in, stabilising and improving performance of service delivery . The role holder will line manage small team.

Key aim of the role will be to analyse, report all MIS and enhance the quality of all SSC finance Services aligned to business needs, strengthening the teamwork, developing service delivery initiatives to enhance the scope of services of SSC.

Main opportunities/challenges for this role

Accountabilities, responsibilities and main duties:
Manages delivery of Finance Services from SSC as per services defined in the Under Pinning Contract ( UPC) and ensures quality through implementation of Quality Assurance Framework within service delivery:

Set up governance of transactional services for performance monitoring, quality standards/ SLA defined in the U-P C / Quality Assurance Framework and isaccountable for compliances of minimum standards of Finance Control & Compliance Framework.

Ensure procedures and effective controls are in place for service delivery and management of cost in line budgets allocated for transaction services.

Collaborates with Global Process Owners to improve effectiveness and compliances with existing and revised financial processes across service delivery

Manages new transitions with support of Transition team post approval of Finance Change Governance Forum and services stabilised as per transition timelines and budgets.

Ensures Business continuity / disaster recovery plans are successfully implemented and tested regularly with Business Assurance team.

Identifies and manages risk impacting service delivery, finances, statutory requirement and reputational loss for SSC and British Council.

Demonstrates agility to align service delivery to changing business requirements and to enhance Customer /User experiences by implementation of continuous improvement and transformational initiatives.

Drives continuous performance improvement to achieve parity between internal performance and external benchmarks for transactional services

Knowledge Management and Retention

Implements Knowledge management framework as per British Council standards.

Service delivery processes are documented and reviewed regularly to ensure its appropriateness

Create environment for cross skilling the team members for critical transactional services delivered by SSC

Staff management and development

Teams are managed in accordance with relevant HR practices at SSC /British Council.

Adapts and implements resource management procedures and standards across transaction service delivery.

Sets up an efficient and effective service delivery model to cater to diverse service requests from the regional network within global time zones.

Implements initiatives in collaboration with HR to have an engaged and motivated workforce at SSC.

Apply agreed Retention policies in consultation with HR to ensure that staff turnover is managed at or below local averages.

Coaches and Mentors teams on a regular basis for empowerment and accountability.

Develops succession planning within the teams for un-interrupted delivery of service

Stakeholder engagement

Effectively manages relationships with internal and external stakeholders including suppliers of services etc for predictable service delivery.

Leverages available platforms for keeping stakeholders engaged with areas of finance transactional service delivery aligned to their business goals.

Creates collaborations with GPO and regional teams to improve effectiveness and compliances to financial processes

Provides regular performance updates to appropriate stakeholders.

Transformation and Change Management

Lead and support business process owners including identification, proposal development and other pursuit activities for transformation of finance processes.

Overseeing engagement and collaboration with GPO/ GIS and internal stakeholders to achieve the agreed transformational change objectives

Identification and management of risks. challenges associated to implementation of transformational changes through change management

Qualifications

Graduate / Post Graduate with Experience in MIS and Quality

Role specific knowledge and experience

Experience in Financial domain large BPO organisation

Further Information

Pay Band – 8

Contract Type – Indefinite

Department/Country- Finance Transaction Services/ India – Noida

Closing Date (Time) – &th April 22 (IST -23:59)

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email askhr@britishcouncil.org

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.