Log In
Sign Up
Private Jobs / Private Sector
BT Hiring for Change Management at Gurgaon Full Time
br{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]>
Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours.
There are two things that we want to share with anyone considering joining us.
Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive every conversation we have and every decision we make. We want our workforce to fully represent the communities and customers we serve, because a diverse business is a better business. We value every colleague, their diversity and the contribution that they make. When we say you’re welcome at BT, we really mean it.
Secondly, the one thing the pandemic has taught us is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, we are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.
About this role
Understand how Changes in their area affect the overall customer experience and ensure the teams.
The overall objective of the Change Management- Associate is to update tool and coordinate with all stakeholders – where the role is in the bid/requested/approved.
You’ll have the following responsibilities
- Owns the change ticket from the time it is raised through closure.
- Has autonomy over the management of the change and escalates as needed
- Follows ITIL framework.
- Dealing with a variety of queries from all levels of management within BT Global Services.
- CC should act as Change Management- Associate team and updates changes from end to end.
- Liaise with the other teams within BTGS to ensure the correct ownership of customers on the system.
- Coordinate with other departments across BT to arrange access into customer premises for BT engineers.
- Should be able to work on BT and customer tools.
- Ensure operational procedures are in place, maintained and followed as appropriate.
- Update/Share the RFC form with Build, Test, impact assessment and Roll back plan.
- Check all the supporting document and get technical/ Change manager validation form TDA or NOC and CM team.
- Should Know Emergency change process.
- Should know planned maintenance process and handling of 3rd party suppliers.
- Should be assertive in his/her approach.
- Produce regular management reports
- Should be able to work in shifts.
- The Change co-ordinator should also keep good relationship internally with Marker Unit members and Project Teams & the Customer.
- Should be able to provide reporting requirements.
- Should adhere to delivery RFT.
- Prevent any un-authorised activity in the environment.
- Communicate and coordinate with concerned parties through the change process.
- Get PIR done on all failed change, view all upcoming changes and review with requesters.
- Keep change record up to date with the most recent status possible.
- Follow up with PM & Respective teams (day of change).
- Follow up with customer/requester after the completion of change.
- Ask customer to test the change.
- Update the inventory associated with a given change or work with inventory team to process asset forms
- Good communication skills, both verbal and writing
- Works well with various parts of the business
- Understands the needs for quality gates
You’ll have the following skills & experience
1.1 The purpose of ITIL Change Management process is to ensure that:
1.1.1 Standardised processes and procedures are used for efficient and prompt handling of changes.
1.1.2 All changes to service assets and configuration items are recorded in the Configuration Management Database (CMDB).
1.1.3 Overall business risk is minimised.
1.2 The goals of ITIL Change Management
1.2.1 Protect the customer’s services during any changes driven by business requirements, while maximizing value and reducing incidents, outages or re-work.
1.2.2 Respond to customer service requests and business or supplier-driven changes that will align the services with the stated needs.
Tenure:
Relevant Change Management Exp: 0+ years.
Total Experience 0 – 2 years.
COVID-19 Notice: We’ve changed our recruitment process so that we can continue to offer exciting opportunities in BT. We’ve moved to ‘virtual hiring’ until further notice – which includes video interviews and virtual onboarding, to make sure that we maintain candidate and employee safety
About BT
BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do – and in the people who work here.
We’re now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we’re on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.
So, if you’re interested in the power of potential, why not join us today and release yours? You can read more here about what it’s like to work at BT
How to Apply
It’s easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don’t worry if you need to make changes – you’ll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!
.