BT Hiring for GCB Operations Associate at Gurugram, India Full Time

GCB Operations Associate

Job Req ID: 17963

Posting Date: 22 Jun 2023

Function: Business Operations

Location:

Building No 14 Sector 24 & 25A, Gurugram, India

Salary: competitive

Mandatory

Please note the candidate must have experience in Mandarin language.

What I’ll be doing – your accountabilities

• BAU core Billing, day-to-day operations

• Support the delivery of effective processes and lead on improvements

• Executes daily, weekly, monthly tasks to ensure operational delivery.

• To monitor and deliver against key metrics and KPI’s

• Plays a key role in regular coaching and training.

• Help to support the implementation of any changes within the team

• Lead on the discovery of root causes and provide long term solutions in process and system or stakeholder discussions

• Support the operational team with customer engagement initiatives or escalations.

• Where applicable, to ensure the safe handling of monitory transactions into and out of the business unit. Including any reporting related to reconciliation of work undertaken.

• Apply oneself into the unique environment in which our business operates to advice, guidance and decision making

• Keep your knowledge up to date on internal and external regulatory standards, audit and legal requirements. Be accountable for compliance with BT Policy as well as local regulations and legislations.

• Comply with BT security policy, standards, baseline and procedures

• Complete all mandatory security trainings timely and successfully

Skills required for the job

• Excellent communication (oral & written) skills

• Should be Mandarin Language trained.

• Good acumen to understand the fundamentals of billing along with a broad understanding of the entire Lead-to-Cash journey

• To act a as role model for the operational team in respect of daily duties.

• Be able to manage and help resolve complex issues or other business impacting hurdles

• Be able to work in a diverse environment

• Financial & commercial awareness

• Pro-active approach to work with excellent time management skills, an ability to work well under pressure and achieve results under tight deadlines

• To be flexible in undertaking usual and ad-hoc tasks and time management.

• Awareness and understanding of local or any relevant considerations (e.g., Legal, compliance, technical, cultural)

• Ability to use a range of MS Office software, particularly Excel and Outlook and be able to effectively use main frame systems available.

Experience you would be expected to have

• Experience in billing/collections/finance in a large operational environment

• Must have experience in Mandarin language

• Experience working as part of a focused and professional team.

• Be able to demonstrate a customer focused approach and delivery of excellent customer service

• A track record in delivering change and driving improvements across teams