BT Hiring for Service Reliability Engineer at PLOT NO II F/1, India Full Time

Service Reliability Engineer

Job Req ID: 7634

Posting Date: 24-Nov-2022

Function: Customer Service

Location:

PLOT NO II F/1, BLOCK II F, RA, Kolkata, India

Salary: Competitive

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do – and in the people who work here.

We’re now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we’re on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you’re interested in the power of potential, why not join us today and release yours? You can read more here aboutwhat it’s like to work at BT (https://www.btplc.com/Careercentre/lifeatbt/index.htm) .

Purpose of the role

1st Line support for various Enterprise Discovery, Inventory, Service Mapping, Automation. Ensure queue management and handle incidents that are escalated by the Level 1 team for both system generated events and user related queries. Ensure fault resolution and escalations are handled in a timely manner.

Responsibility

Basic Networking Concepts like OSI model, TCP/IP (Logical Link Control, Flow Control, Link Negotiation)

IP Addressing and Subnetting. Bridging and Switching Concepts, LAN Technologies such as Ethernet – CSMA/CD STP, RSTP, MSTP, VLAN tagging, LACP.

Good Knowledge in Routing concepts like: RIP, OSPF, IGRP, EIGRP, BGP. Knowledge in VRRP, HSRP, GLBP

Good Knowledge on Networking Layers, Core, Distribution and Edge Switches (3 Tier architecture).

Good knowledge on WAN side protocols

Working experience in implementation of Switching technologies such as Stacking, STP, VLANs, L2 , L3, 1G / 10G, Optic Fiber SFP/SFP+, etc.

Working experience in implementation of Cisco / Equivalent Routers with functions such as Load balancing, WAN failover, MPLS, Site to Site VPN, Router HA, etc.

Good working knowledge of Application layer protocols and functions such as IP, ARP, ICMP, TCP, UDP, DNS, SNMP, TFTP, FTP, HTTP/HTTPS , BootP

Basic Ethernet Concepts and Cablings, , Device authentication mechanisms, User Authentication Mechanisms, SMTP etc.

Ability to co-ordinate and interact with various teams to arrive at a quick resolution and organize workload for effective implementation.

Ability to interact effectively at all levels with sensitivity to cultural diversity

Qualification and Mandatory Skills

Qualifications:

College degree or equivalent Technical Training.

Typically requires 1-3 years relevant experience.

Skills/Experience:

CCNP certificate in Routing & Switching

Good Communication skills, be an active listener, quick ability to diagnose the customer pain area.

Ability to Socialize and Network with Customers and Vendors.

Implement a change in accordance with change plan.

Good Communication skills, be an active listener, quick ability to diagnose the customer pain area.

Information Security Responsibilities:

Adherence to information security under Information Security Directive and acceptable use policy