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Private Jobs / Private Sector
Capgemini Hiring for Customer Service |3 To 5 Years| Kolkata at Calcutta Full Time
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Job Description
- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Researching required information using available resources.
- Handling and resolving customer complaints regarding product sales to customer service problems.
- Following up complicated customer calls where required.
Primary Skills
- Processing forms, orders, and applications requested by the customers.
- Identifying, escalating priority issues and reporting to the high-level management.
Secondary Skills
- Recording details of comments, inquiries, complaints, and actions taken.
- Managing administration, communicating and coordinating with internal departments.