Casepoint Hiring For Shift Co-ordinator at Surat, Gujarat Full Time

Number of positions currently vacant: 03

Key job responsibilities:

• To control a complete specific shift. (Monitor each shift schedule and prioritize daily workloads to handle support tickets and adjust work assignments in response to volume fluctuations.)
• Escalate support ticket and assign to a specific team to work. (Oversee the tickets to keep track of the overdue & need to escalate on time manner)
• Review all pending STs once start the shift & revise the SLA if needed.
• Gain knowledge across the different areas to provide the best support for the complete products.
• Guide and provoke the team to update support tickets in a timely manner.
• Have to conduct the meetings with team members.
• Have to work independently & handle multiple tasks/take ownership of all the support tickets during the shift period.
• Encourage teammates to complete delivery on time.
• Hand over the overdue tasks to another shift coordinator before completing the shift.

Compensation & culture:
Excellent culture produces an excellent product. We value our team members, so we provide a nurturing environment of camaraderie. We recognize talent with competitive compensation and career empowerment

Location: Surat, Gujarat

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