Oracle Hiring for Conversational Quality Analyst at BENGALURU, India Full Time

Job Description

Responsible for creating, evaluating and modifying prototypes to support evolving hardware and software application development.

As a member of the User Experience team, you will develop and apply software design/usability processes in the investigation of technical problems. May develop user profiles, with emphasis on human error control, display issues, visual interaction, physical manipulation and task and objective analyses. Provide product usability, evaluation and support to product development teams, including the analysis and investigation of applications/systems including tactile methods, visual graphics, web, multimedia, voice response and conversational user interaction. May assist in developing design concept and implementation, providing input on user design considerations. May produce specifications describing user needs and internal structures for product in development.

Duties and tasks are varied and complex utilizing independent judgment. Fully competent in own area of expertise. May have project lead role and or supervise lower level personnel. BS or MS degree or equivalent experience relevant to functional area. Typically four years of software engineering or related experience needed.

Responsibilities

We are looking for a Conversational Quality Analyst (CQA) for the continued care and feeding of our enterprise grade conversational experiences. The CQA will be part of a team to create a process and cadence of delivering improved conversational experiences. This a growth-oriented role where we believe the team of Analysts will grow soon with the increased number of conversational experiences being delivered to the market. The CQA will work with the Principal CQA to develop the testing and processes needed to validate and maintain the high quality bar we expect from a conversational assistant.

To succeed as a CQA, you have to have a passion for maintaining a high quality bar for delivering experiences. It will help to have a flair for languages, be passionate about conversations and to build and maintain our testing suite of sample utterances. A strong grip over multiple languages and their locale based usage will be a big plus. The position will involve collaboration across translators, customers, ML engineers, designers, PMs, QA engineers and development engineers across the globe.

About Us

Innovation starts with inclusion at Oracle. We are committed to creating a workplace where all kinds of people can be themselves and do their best work. It’s when everyone’s voice is heard and valued, that we are inspired to go beyond what’s been done before. That’s why we need people with diverse backgrounds, beliefs, and abilities to help us create the future, and are proud to be an affirmative-action equal opportunity employer.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, age, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.