Caterpillar Hiring for Account Coordinator at Bangalore Full Time

Career Area:

Marketing / Sales / Product Support

Job Description:

Position Title: Account Coordinator

Job Location: Bangalore, KA-India

Job Purpose:

An Account Coordinator position has arisen within the Order Fulfilment Department. The Order Fulfilment team is responsible for the management of prime product orders for Caterpillar’s dealers within Europe, Africa or Middle East Region, from order entry through to shipment and delivery.

Based in Bangalore, the Account Coordinator will manage Caterpillar prime product orders and related attachments received from assigned dealers on behalf of the Electric Power, Marine, Industrial and Oil and Gas business units within Energy and Transportation.

Job Duties/Responsibilities may include, but are not limited to:

• This is the first level Account Coordinator within Energy and Transportation
• Primary dealer’s contact for order fulfilment queries. Maintaining a good level of customer satisfaction and good communication.
• Order follow-up; entry-build-delivery-invoice and maintain communication liaison between factory, divisional work team, and customer.
• Ensure orders are processed within company guidelines, policies and procedures of assigned territories.
• Follow up with factories, shipping arrangements in close cooperation with forwarders, issuance of shipping documentation, certification, handling letters of credit and invoicing.
• Having an understanding or knowledge of various terms and procedures related to prime product export documentation and invoicing.
• Expected to serve as back up to similar positions within the section during periods of absence.
• Could also be assigned to administer any of the supporting processes used within the Orders group such as finished goods stock processes, insurance claims, website updates, department documentation and reports.
• Maintaining a working knowledge of all on-line prime product sales related systems used for processing dealer orders, reporting sales, shipping and collection. (EOMP, SAP)
• Maintaining good ongoing communications and relations with dealers and handling their enquiries in an expedient and accurate way.
• Liaise and work with management and other departments regarding new policy and procedure introduction relating to the account coordinator role.
• Travelling to dealer premises to train new staff, introduce new processes, deliver presentations etc
• Manage completion of own work assignments and coordinate with others in the team environment to meet rigid completion dates for proposal responses.
• Manage regional specific activities where appropriate – e.g., approval of discounts, Commercial Invoice Processing, Supplemental invoices.
• Limited travel is required of this position (Less than 5%).

Required Qualifications:

• Knowledge of order processing systems (EOMP-SAP) and basic knowledge with the Caterpillar product line
• Bachelor’s Degree level, with knowledge of e.g., Processing of Orders, Import/Export documentation, Logistics, shipping, Forwarding, Managing Letters of Credit Foreign Trade
• Fluency (both written and verbal) in English Language
• Shipping or procurement knowledge will eb an added advantage.

Desired Qualifications:

• PC literacy is beneficial with special emphasis on EXCEL
• Organizational and record keeping skills

Caterpillar is an Equal Opportunity Employer (EEO).

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