CDK Global Hiring for Associate Technical Support Analyst at Hyderabad, Telangana Full Time

Understand Automobile dealership (US) business.

Communicate effectively with internal and external clients.

Maintain process documentation related to recurring issues, and utilize knowledge base articles as a resource tool

Manage incoming calls and escalated issues from clients and CDK associates related to standard laser issues and/or assigned territory. Maintain all client callback requirements

Proactive in accepting new project/assignments

Keep all the cases updated with current status

Prepare new process documents on workflow and able to update revisions

Mentor, Coach & help newer team members.

Have a mindset of innovation and suggest business improvements aimed at improving customer experience or/and operational excellence.

Education Qualification & Experience:
Qualifications:
Bachelor’s Degree in Science/Commerce/Application/Computers

Experience: 2-4 years of experience in in Technical/Application support

Skills Required:
Must demonstrate a fluent command of the English language in both verbal and written communications

Must possess a passion for technology with the ability to be self-directed, highly motivated, and be able to set priorities with minimal supervision.

Ability to document, track and monitor a problem/issue to a timely resolution

Experience working as part of onshore/offshore teams is highly desirable

Time management, multi-tasking and prioritization skills

Analytical, Problem solving skills and strong troubleshooting skills.

Excellent customer service skills

Attention to quality & detail

Demonstrates ability to collaborate

Work in a deadline driven environment

Automotive industry experience (desirable)

Experience in technical support environment (desirable)

Willing to work in Night shift

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.