Cedcoss Hiring for Customer Support Executive at Lucknow, Uttar Pradesh Full Time

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Customer Support Executive

Full Time

Job Code: C-62598 | Cedcoss Technologies Pvt Ltd

Lucknow, Uttar Pradesh, India

1 position

Required Experience

0 – 1 Years

Skills

client interaction,

effective communicat… ,

revenue generation

+ 9 more

The Customer Support Executive (Business Development Executive) will play a pivotal role in ensuring client satisfaction through effective communication via chat, meetings, and emails. This individual will be responsible for managing client interactions, providing support, and contributing to revenue generation through upselling and cross-selling opportunities.

Key Responsibilities:
Client Interaction Management:
Engage with clients through various channels including chat, meetings, and emails.

Address client queries, concerns, and provide timely resolutions.

Client Satisfaction and Positive Reviews:
Strive for exceptional client satisfaction and aim for positive reviews.

Implement strategies to enhance client experience and resolve issues effectively.

Upselling and Cross-Selling:
Identify opportunities to upsell and cross-sell additional services and products to existing clients.

Contribute to revenue generation through proactive sales efforts.

Product Knowledge:
Develop an in-depth understanding of the company’s products and services.

Provide clients with accurate and comprehensive information.

Documentation:
Maintain detailed records of client interactions, feedback, and transactions.

Ensure all documentation is organized and readily accessible.

Handling Chat, Tickets, and Support:
Manage incoming chat messages and support tickets efficiently.

Prioritize and address client inquiries in a timely manner.

Revenue Generation and Tracking:
Set monthly revenue generation targets.

Monitor and report on progress toward meeting revenue goals.

Technical understanding and E-Commerce Knowledge:
Possess a strong grasp of technical concepts and e-commerce practices to effectively support clients

Monthly Reporting and Meetings:
Provide regular updates on progress, achievements, and challenges.

Participate in monthly meetings to discuss performance and understand the status of targets.

Qualifications:
Bachelor’s degree or equivalent(Preferably from a Technical background)

Strong communication skills, both written and verbal.

The sales-oriented mindset with the ability to influence and persuade.

Proven ability to work independently and as part of a team.

Excellent organizational and multitasking abilities.

Familiarity with E-Commerce is a plus.

Should be comfortable working in the US Time Zone.

What is it like to work with us?

CEDCOSS is a leading IT organization specializing in eCommerce and Digital products. With a global presence in 25 countries, we cater to over 15,000+ clients worldwide. Our expertise includes e-commerce development, mobile app development, progressive web apps, API integration, CRM and ERP development, cloud architecture development, DevOps, AWS-SaaS development, Artificial Intelligence (AI), Machine Learning, Virtual Intelligence, Chatbots, and Cross-Platform Development Tools.

Our practical and effective solutions accelerate digital transformation for market leaders, Fortune 500 companies, and Global 2000 enterprises.

And the PERKS | The good stuff you get for working hard

Bi-annual performance appraisals for continuous growth

Flexible working for a better work-life balance

The five-day workweek for more time off

A plethora of industry exposure and self-growth opportunities

JOIN US to maximize your impact on strategy and performance

About Company

Cedcoss Technologies Pvt Ltd