Cerence Hiring for IT Shared Services Senior Administrator at Pune, Maharashtra Full Time

Full Job Description
A Moving Experience.

Job Description –

The Cerence End-User Services department is seeking an individual hyper focused on IT Service for a Service Desk role in a 24/7 global enterprise. This requires someone who is customer service focused and has the overall goals of the company in mind. This position will require coordination with a global team in an English-speaking environment.

Daily Functions / Responsibilities:
Responsibilities include, but not limited to:
Answering Level 1 and L1.5 computer support issues/tickets
Answering Phone calls, Emails, Chats, and Tickets in a swift efficient manner
Providing technical solutions to end users and not just routing of said tickets
Collaborating with end users via Phone, Teams, Chat in order to fix their issue.
Remoting into user machines to fix computer issue.
Proactively interact with the user base (outreach activities, roll-outs, etc.)
Responsible for meeting the key performance metrics within areas of responsibility
Responsible for logging issue information in ticketing system in accordance with IT standards
Stays current on emerging technologies and industry changes

Qualifications:
2-4 years experience in a Level 1 Service Desk / Help Desk role
2-4 years experience supporting Windows and MAC desktop operating systems
2-4 years experience supporting remote workforce (VPN, laptops)
2-4 years experience of experience with a ticketing system
2-4 years experience with Advanced knowledge with the Microsoft Office 365 suite
Fluent in English (speaking and reading) is Mandatory

Additional Qualifications Skills and Knowledge

Very Strong English verbal communication skillsDetail oriented and deadline drivenAbility to communicate technical topics to non-technical personnelGood understanding of ITILAbility to handle multiple prioritiesStrong customer service orientationStrong inter-personal skillsStrong telephone call handling skills
Education and/or Experience:
Bachelor’s degree, an industry certification or equivalent work experience

Cerence Inc. (Nasdaq: CRNC and www.cerence.com ) is the global industry leader in creating unique, moving experiences for the automotive world. Spun out from Nuance in October 2019, Cerence is a new, independent company that has quickly gained traction as a leader in the automotive voice assistant space, working with all of the world’s leading automakers – from Ford and Fiat Chrysler to Daimler, Audi and BMW to Geely and SAIC – to transform how a car feels, responds and learns. Its track record is built on more than 20 years of industry experience and leadership and more than 325 million cars on the road today across more than 70 languages.

As Cerence looks to the future and continues an ambitious growth agenda, we need someone to join the team and help build the future of voice and AI in cars. This is an exciting opportunity to join Cerence’s passionate, dedicated, global team and be a part of meaningful innovation in a rapidly growing industry.

EQUAL OPPORTUNITY EMPLOYER

Cerence is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, gender identity, gender expression, sex, sex stereotyping, pregnancy, national origin, ancestry, religion, physical or mental disability, medical condition, marital status, citizenship status, sexual orientation, protected military or veteran status, genetic information and other protected classifications. Cerence Equal Employment Opportunity Policy Statement.

All prospective and current Employees need to remain vigilant when it comes to executing security policies in the workplace. This includes:

Following workplace security protocols and training programs to familiarize with the ways to maintain a safe workplace.Following security procedures to report any suspicious activity.Having respect for corporate security procedures to allow those procedures to be effective.Adhering to company’s compliance and regulations.Encouraging to follow a zero tolerance for workplace violence.