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Private Jobs / Private Sector
CGI Inc Hiring for Service Desk at Bengaluru, Karnataka Full Time
Full Job Description
Position Description:
Service Desk Analysts are required to: • Be readily available to answer the phone to our customers in a professional and efficient manner. • Providing a positive image of the company through your role as the first point of contact with customers • To ensure that all work is carried out in accordance with ITIL Incident Management guidelines • Log calls via the appropriate call logging system and provide a high level of technical fix. For example: o Reset Passwords and unlock accounts for internal and external customers where possible o To provide first line printer support for the server infrastructure • Complete courtesy call backs to the customer where required • Add value to your team environment by being enthusiastic and maintaining a positive attitude. • To achieve all team and personal performance goals as defined by the company • Ensure calls returned to Service Desk are reassigned without delay • Monitor related calls if required • Monitor ‘open’ incident calls • Adhere to ISO9001 and ISO27001 procedures • Ensure that your individual training record is kept up to date. • Actively employ, share and contribute to the company’s knowledge base. Deliverables • Achievement of all targets including first time fix • Record comprehensive details of all Service Desk calls • Perform Customer Call backs on a daily basis in accordance with the requirement of specific contracts • Perform monitoring of open calls in accordance with the requirement of specific contracts
Service Desk Analysts are required to: • Be readily available to answer the phone to our customers in a professional and efficient manner. • Providing a positive image of the company through your role as the first point of contact with customers • To ensure that all work is carried out in accordance with ITIL Incident Management guidelines • Log calls via the appropriate call logging system and provide a high level of technical fix. For example: o Reset Passwords and unlock accounts for internal and external customers where possible o To provide first line printer support for the server infrastructure • Complete courtesy call backs to the customer where required • Add value to your team environment by being enthusiastic and maintaining a positive attitude. • To achieve all team and personal performance goals as defined by the company • Ensure calls returned to Service Desk are reassigned without delay • Monitor related calls if required • Monitor ‘open’ incident calls • Adhere to ISO9001 and ISO27001 procedures • Ensure that your individual training record is kept up to date. • Actively employ, share and contribute to the company’s knowledge base. Deliverables • Achievement of all targets including first time fix • Record comprehensive details of all Service Desk calls • Perform Customer Call backs on a daily basis in accordance with the requirement of specific contracts • Perform monitoring of open calls in accordance with the requirement of specific contracts
What you can expect from us:
Insights you can act on
While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.
Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.