Citi Hiring for R23028136: IT Quality Supervisor at Pune, Maharashtra Full Time

The IT Quality Supervisor provides leadership and supervisory responsibility for a small team of clerical/support employees. Delegates and supervises straightforward tasks. Effectively recommends personnel actions such as hiring, discipline, performance evaluation, promotion, compensation adjustments and termination. Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives. Ensures the quality and service of self and others. Good understanding of procedures and concepts within own technical/subject area. Good understanding of how the team integrates with others in accomplishing the objectives of the area. Responsible for training team members, monitoring quantity and quality of work and providing feedback to employees on performance. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Has a direct impact on the business through the quality of the tasks/services provided. Quality and timeliness of service provided will affect the effectiveness of the team. Responsible for training team members, monitoring quantity and quality of work and providing feedback to employees on performance.

Responsibilities:
Supervises a quality team (consisting of support staff and/or entry level analysts).

Evaluates subordinates’ performance and considerable weight is given to recommendations made for pay increases, hiring, terminations and other personnel actions.

Improves process efficiencies in support of unit objectives; recommends new work procedures.

Gathers metrics related to the cost, effort and milestones of IT Quality activities.

Exhibits good understanding of procedures and concepts within own area and a basic knowledge of other areas.

Requires a good understanding of how the team integrates with others in accomplishing the objectives of the area.

Allocates work and checks on quality and completion. Uses judgment based on practice and previous experience.

Has direct impact on the team and closely related teams by ensuring the quality of tasks/services provided by self and others.

Exchanges ideas and information in a concise and logical way; recognizes audience diversity.

Performs other duties and functions as assigned.

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:
0-2 years experience in requirement reviews & able to identify, communicate and document discrepancies.

Understanding of QA within the Software Development Lifecycle (SDLC) and QA methodologies

Understanding of Quality Processes

Demonstrated logical analysis skills, attention to detail and problem solving

Proven ability to meet deadlines.

Consistently demonstrates clear and concise written and verbal communication skills

QA Experience in defining, designing & executing test cases

Specific software languages will be required depending of area of business

Education:
Bachelor’s/University degree or equivalent experience

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Job Family Group:
Technology

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Job Family:
Technology Quality

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Time Type:
Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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