Citigroup Hiring for Asst. Manager – C10 at Chennai, India Full Time

Assistant Manager: The successful candidate will be responsible for Quality Assurance for MCA activities

Objectives: Responsible for Quality Assurance for MCA activities, Testing of the Controls, Report reviews & submissions

Core Responsibilities:

1.Be accountable for MCA activities. Understand the end-to-end process, required controls, systems and applications used and stakeholders involved.

2.Understand and act on MCA Testing drivers. Proactively monitor service standards to improve compliance and the quality of the services provided to customers.

3.Identify current and potential weaknesses, and take appropriate action to eliminate and improve quality and timeliness.

4.Manage and resolve exception matters escalated by internal departments, consistent with Citi policy and aligned to the desired customer experience.

5.Ensure the business unit adheres to the unit policies and procedures and Citi standards.

6.Manage accurate and relevant MIS, Incident reporting and facilitate necessary analysis of process data for team improvement.

7.Flexibility to work in early morning & late night shifts.

1. Liaise with various internal Units for timely execution of expected deliverables

Day-to-Day Responsibilities:

1.Engage directly with the respective Citi MCA owners for change management and escalation activities.

2.Timely submission of the MCA testing results in the system and coordination with various stake holders.

3.Ensure the responsible controls for MCA Testing are being adequately monitored and tracked for unit adherence. Develop and document action plans for issues and failures as required.

4.Develop strategies to achieve the unit KPIs, and motivate the team to deliver a customer experience that is professional and timely.

5.Investigate and respond with root cause analysis for escalated matters and management concerns as they arise.

Key Deliverables:

1.Service Levels/ TATs / KPIs are met and/or exceeded individually and the unit as a whole.

2.Responsible for MCA related controls are timely executed and adhered.

3.Customer experience is managed to the expectations of the organization.

Education: Bachelor’s/MBA degree

Experience:

1.8 – 10 years of which 4-6 years in Operational process management in Banking Operations

2.Should have good comprehension skills & be attentive to details

3.Should have good communication skills

4.Should be able to make sound decisions based on information on hand

5.Customer oriented

6.Good understanding of Operations and control processes

7.Competence in Risk & Control, detailed knowledge of Citi policies and procedures, ability to identify and mitigate emerging risks

8.Ability to prioritize; analytical thinking and attention to detail

Skills:

1.Knowledge of Microsoft Office Applications (Excel, Word, PowerPoint)

2.Good oral and written communication skills (call outs to customers)

3.Good customer service skills, service oriented

4.People and Process Management, strong Communication skills

5.Team building – Ability to manage diverse teams

6.Ability to prioritize; analytical thinking and attention to detail

7.Ability to handle pressure, Strong inter-personal skills

8.Flexibility to work in different shifts (early morning & late night) as per requirement of different APAC country time zones & holiday calendar. Rotating shift with work on Saturday/Sundays with 5 day work week schedule.

Professional Attributes:

1.Able to maintain good rapport with peers, supervisors and internal clients

2.Values attendance and punctuality

3.Strictly observes deadlines and cut-off times

Personal Attributes:

1.Good comprehension skills

2.Has decision-making abilities

3.Organized and systematic

4.Hardworking and patient

Other:

1.Incumbent will be required to work in shifts that incorporates Australian Business hours

Job Family Group:

Operations – Core

Job Family:

Operations Support

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.