Citigroup Hiring for Global Trade & Working Capital Loan Ops C13 at Mumbai, India Full Time

Job Description Summary

This position will work within the newly created Trade & Working Capital Loans Operations team. The team will work in conjunction with the regional operations teams and Trade & Working Capital Loans Product team to embed the new global TWCL Ops function, deliver transformational change across the global footprint and drive towards the business and operational vision.

TWCL Ops has a significant growth agenda this year with LPM loans migrating into TWCL and CCB loans integration.In 2022 the asset book is due to increase by 36% from $18.8bn to $25.6bn. Key strategic deliverables include wider adoption of e-loans, STP/automation, and process/system standardisation to drive efficiency and support this growth whilst delivering against regulatory commitments and strengthening the control environment.

Job Description

Responsibilities

Key responsibilities will include the following:

Support Global Head of Trade & Working Capital Loans Operations in establishing new global TWCL Ops function , including

• Derive meaningful operational performance targets and metrics for Global TWCL Ops and create performance dashboards to enable performance tracking and performance improvement/support digitisation, automation and standardisation agendas

• Define key success factors for all Global TWCL Ops projects, derive and measure KPIS and relevant metrics to track progress and track benefit delivery

• Establish and embed reporting templates to monitor and drive all actions cross TWCL Ops projects and activities

• Develop TWCL Ops newsletter and other relevant materials to document status against vision and promote team activities and successes

• Establish relevant governance and delivery forums to ensure adequate supervision and oversight across all TWCL Ops projects, and in particular regulatory programmes such as Consent Order/Lending Transformation Programme

• Work with regional representatives and service providers to achieve deliverables, document, and drive actions

Collaborate with business/product partners and regional operations leadership and apply innovative thinking to identify opportunities and drive transformational change across global TWCL Ops processes and deliver Target Operating Model , including

• Review E2E processes and customer journeys for all key locations and products to identify opportunities for standardisation/simplification, automation and digitisation to drive efficiency and improve customer experience. Ensure recommendations are incorporated into proposed Target Operating Model

• Undertake Target Operating Model gap analysis (current state v future vision) for key locations. Identify recommendations, define roadmap and support implementation of required changes through effective project management

• Co-ordinate with enterprise programmes including Lending Transformation Programme to ensure that all required changes are incorporated into TOM and are implemented across all global teams, e.g. enterprise wide policies and standards

• Undertake analysis of current processing of products to be migrated into TWCL Ops and provide recommendations for future operating model to achieve effective migration into TWCL Ops and maximise standarisation, automation, digitisation and customer experience

• Maintain tracker of all operational improvements and recommendations, including benefits quantification and ensure all requirements are adequately documented and included in Technology BOW as required

Provide governance and structure across all TWCL Ops programmes of work, including activities relating to Consent Order, Lending Transformation Programme, Wholesale Lending Risk programme and all other initiatives to support timely delivery against all commitments

• Create and maintain tracker to show all commitments across all programmes impacting TWCL Ops to ensure that all commitments, dependencies and timelines are understood by all relevant stakeholders and parties

• Manage and maintain reporting and progress tracking against all RBCMS, deliverables and associated actions

• Create and manage required working parties, governance forums and steercos in conjunction with Head of TWCL Ops to ensure that actions are progressed and effectively tracked, issues are escalated and resolved quickly and relevant stakeholders are kept informed

Key competencies

• Excellent analytical skills and ability to present complex data in a simple way

• Excellent Excel, powerpoint and word skills

• Strong interpersonal and communication skills with demonstrated ability to engage effectively with senior stakeholders

• Strong relationship skills with the ability to partner and work collaboratively with all teams, including TTS Global team colleagues both regionally and globally

• Able to influence across all teams without formal reporting lines

• Analysis, investigation and decision making – able to identify and understand the primary issues, problems and opportunities and develop appropriate solutions.

• Strong project, analytical, and investigations skills.

• Highly organized and able to co-ordinate deliverables and complex programmes of work

• Ability to work remotely in a team environment and within a virtual team environment

• Self-starter – positive, energetic and able to prioritize appropriately and act decisively

• Ability to produce high quality, easily understood documents/slides etc

Knowledge and Experience:

• Experience of E2E process re-engineering and customer journey mapping, identification of and successful delivery of changes and associated benefits

• Knowledge of the TWCL business, processes and systems within Citi preferable or knowledge of TTS/ICG business, process and systems (or equivalent)

• Knowledge of accounting principles and the ability to understand how financial transactions affect the operating systems/GL

• Project management/execution and delivery experience in a complex enviornment. Experience in delivering against target outcomes

Job Family Group:

Operations – Transaction Services

Job Family:

Cash Management

Time Type:

Full time

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