Citigroup Hiring for Operations Lead at Chennai, India Full Time

Job Description

We are keen to have a dynamic leader to the Business & Travel Shared Services Organization located at Chennai, who would be responsible for managing and supporting the BTSS products for the South Zone. The successful candidate will be an energetic, forward-thinking, control-minded, and stakeholder-centric individual who will lead Chennai BTSS team. Responsibilities of this team include the end-to-end management of Citi’s BTSS Products.

Key Responsibilities:

The role of Zonal Lead is to manage, Cafeteria, Pantry, Mail & Distribution, Office Supplies, Employee Transport, Managed Print Services, Archiving, and Other business support activities.

This multi-tasking role requires creativity and an excellency to perform the duties well. Self-motivated and ability to work under pressure is the best suite for the role.

Knowledge/Experience:

• Prior Team Leadership Experience

• Operational Management & Control

• Stakeholder Management

• Risk & Controls Acumen

Skills:

• Customer Service

• Interpersonal communication skills are necessary for communicating with employees, upper management, and vendors, through email, phone, text, and in-person.

• Strong analytical skills and power decision making capability.

• Leadership skills for taking charge on coordinating across teams and business requirement.

• Long-term planning skills to make holistic decisions keeping long-term benefits in mind.

• Process Improvement / Reengineering

• Analytics / Data Management & Reporting

• People Management

• Project Management

• Vendor Management

• Accounts

The role also requires the incumbent to:

Mail & Distribution

• Manage mailroom processes for smooth operations that are align with defined In-country and Regional guidelines with all standardization.

• Ensure compliance with all Local regulations and Legal requirements according to Citi policies.

• Monitoring of MIS dashboard, sharing fortnightly and Monthly updates to Country Product Lead.

• Work with the Country Product lead to implement various initiatives to enhance mailroom operations and automation in the current processes.

• Ensuring mailroom COB (zero affect to the business in case of emergency) and evidence uploaded.

• Mailroom sites attestation on semi-annual basis.

• Timely supplier payments, managing their concerns and obtaining NOCs.

Cafeteria & Pantry Management

• Monitor daily operations at the cafeteria counter for on time delivery of food

• Review of Weekly pest control activity to be conducted by the supplier

• Monthly Review with Supplier on performance

• Monitor of sale volumes at the counter to avoid wastage

• Ensure stock is rotated on a regular basis to avoid expired stocks in the inventory

• Review indent purchase for Pantries across sites

• Review invoices at par with products suppliers prior providing approval

• PO to be monitored for availability of funds

• Assets to be regularly monitored, checked and serviced as required

• Support for Organizing food festivals and events

Transport Management

• Managing the Governance team

• Ensuring that the team is diligently ensuring that Compliance, MIS, Technology, Audit, etc. are efficiently carried out from time to time.

• Ensure that support is provided to the transport team for the vendor to provide adequate fleet and that the supplier team are doing proper routing, tracking, adhering SLA, reporting incident ticket etc. in defined timeline.

• Ensure smooth operations.

• Teams both Governance and Vendor are meeting the SLAs and timelines

• Handling Escalations if any and RCA

• Implementation of Processes and Technology

• Handling of events conferences

• Reviews and Meetings with Citi Team, Vendor team, Site CAO and Quarterly with Site head on Transport performance

• Relationships with vendor partners and meetings and regular intervals

• Ensure regular Driver Trainings are conducted by the team.

• Ensure Safety & Security of the employees availing company transport

• Improving satisfaction level of internal customers by close monitoring of the transportation service

• Monitor transport spend and Alert Transport Head and BTSS Country head in case cost are increasing and provide justification

• Review and ensure that timely responses are provided to employees on transport service provision in a professional manner.

• Handle escalations received from Transport team on Vendors and vice versa.

• Ensuring the service provider complies with provisions of Motor Vehicles Act, provisions of RTO, Vehicle Insurance, Road Permit, Vehicle Permit, Driver Licenses, etc.

• Risk and COB situation management with minimum impact to employees and business

• Monitor and take corrective action on outcome from, Customer Satisfaction Survey results provided by Citi transport lead

• Monitor the operations of the Per Car Portfolio and that the team is responding to queries in a timely manner.

• Monitor performance of Business Car Rental Vendors and any escalations from users if any

• Management of overseeing the Pool Car Service.

• MIS – Billing / Compliance & Tech

Fitness Centre

• Review SOW and SLA with supplier monthly

• Monitor Equipment maintenance is performed by the supplier as per agreed terms

MPS

• Keep a stock of the inventory of Printers

• Review the utilization of all printers at site

• Manage escalations of printer performance

Operational activities

• Stake holder Management

• SLT reviews

• In country

Job Skills/Qualifications

• Bachelor’s degree from an accredited institution. Added advantage for MBA’s.

• Ability to perform with excellency working under pressure and tight schedule.

• Positive attitude, creative thinking, effective decision-making skills and results oriented.

• Ability to create and develop new business relationship, systems, and ideas to ensure company’s success.

• Effective analytics to draw profitable conclusions.

• Customer focused, self-motivated, proven problem solver and conflicts resolver.

• Excellent command over English language in oral and written, able to communicate well with all levels of people.

• Commitment, ownership, and dedication towards work, while being flexible to work alone on the initiatives.

• Must demonstrate the highest level of personal and professional ethics and integrity in carrying out responsibilities to our stakeholders.

• Ability to understand data sensitivity and handle information appropriately.

• Strong management, influencing, communication and interpretation skills to deliver continuous service improvement.

• Individual proficiency with reporting tools and MS Office suite, management information systems (MIS), trend analysis etc.

Job Family Group:

Operations – Core

Job Family:

Operations Support

Time Type:

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Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.