Citigroup Hiring for Ops Sup Analyst – C09 at Chennai, India Full Time

C09 – Ops Sup Analyst – Vendor Remote Audits

Job Description:

The Ops Sup Analyst is responsible for performing remote audits, ensuring Citi’s vendor work standards and policies are adhered for high-risk processes. The Ops Sup Analyst is required to meet defined KPIs, including quality standards and SLA’s providing feedback on the results of the audits to Citi vendors. The Ops Support Analyst is also expected to engage and lead meetings with Citi vendors based on findings. Additionally, the Ops Sup Analyst serves as the liaison between operations staff, relationship managers, project managers, custodians, and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Perform audits and documentation of several high-risk processes and publish reports.

• Serve as a primary liaison between the key business stakeholder and Citi Vendors based on audit findings.

• Recommend business priorities by advising vendors on options, maintaining quality standards and timelines

• Create, manage, and maintain project plans and act as the project manager for all follow ups across various departments

• Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as performance reporting/audits/letters/notices.

• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm’s reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Previous relevant experience preferred

• Proven organization and time management skills

• Demonstrated problem-solving and decision-making skills

• Quality / Audit Exposure

• Banking / Cards Experience

• International Collections experience (Not field collections / calling)

• Excellent MS Office proficiency

• Compliance handling

• Calibration skills

• Transformation and Re-engineering exposure

• General knowledge of client reporting across the industry and our competitors

Skill set:

• Excellent Communication

• Seamless Email writing skills

• Good Stakeholder management / liaison

• Comprehensive & attention to detail

• Proven performance track record with initiatives

• Able to work independently with good decision-making ability

Working Hours :

• US Shift – Must be Willing to work in Night shift (IST)

Education:

• Bachelor’s / MBA (10+2+3 Regular)

Experience: 6-9 Years

C09 – Ops Sup Analyst – Vendor Remote Audits

Job Description:

The Ops Sup Analyst is responsible for performing remote audits, ensuring Citi’s vendor work standards and policies are adhered for high-risk processes. The Ops Sup Analyst is required to meet defined KPIs, including quality standards and SLA’s providing feedback on the results of the audits to Citi vendors. The Ops Support Analyst is also expected to engage and lead meetings with Citi vendors based on findings. Additionally, the Ops Sup Analyst serves as the liaison between operations staff, relationship managers, project managers, custodians, and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Perform audits and documentation of several high-risk processes and publish reports.

• Serve as a primary liaison between the key business stakeholder and Citi Vendors based on audit findings.

• Recommend business priorities by advising vendors on options, maintaining quality standards and timelines

• Create, manage, and maintain project plans and act as the project manager for all follow ups across various departments

• Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as performance reporting/audits/letters/notices.

• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm’s reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Previous relevant experience preferred

• Proven organization and time management skills

• Demonstrated problem-solving and decision-making skills

• Quality / Audit Exposure

• Banking / Cards Experience

• International Collections experience (Not field collections / calling)

• Excellent MS Office proficiency

• Compliance handling

• Calibration skills

• Transformation and Re-engineering exposure

• General knowledge of client reporting across the industry and our competitors

Skill set:

• Excellent Communication

• Seamless Email writing skills

• Good Stakeholder management / liaison

• Comprehensive & attention to detail

• Proven performance track record with initiatives

• Able to work independently with good decision-making ability

Working Hours :

• US Shift – Must be Willing to work in Night shift (IST)

Education:

• Bachelor’s / MBA (10+2+3 Regular)

Experience: 6-9 Years

Job Family Group:

Operations – Core

Job Family:

Operations Support

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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View the “EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) ” poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.