Citigroup Hiring for Ops Support Manager (AVP) at Chennai, India Full Time

The Ops Sup Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations – Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes. The role will require adequate knowledge with respect to Regulatory and tax related reporting to Indian authorities through available channels along with ability to handle day to day activities of the bank.

The person should have an in-depth understanding of business standards, policies, monitor and identify emerging risks. Requires good analytical skills in order to prioritize and validate potentially complex and dynamic inputs from varied sources. Strong communication and diplomacy skills are required. Regularly connect with senior stakeholders to understand the expectations and guide the team to delivery as needed. Involved in coaching and training of team members on products and processes related to consumer banking operations

Responsibilities:

• Lead the Operations Support department through delegation of tasks and responsibilities for multiple teams

• Managing all the Regulatory & Financial Reporting of Banking and Cards products for Citibank India, in addition supporting ad-hoc reporting as and when required by regulators

• Ensuring correct and timely delivery of Reports to the statutory body.

• Proactive management of the investigation and resolution of issues on the regulatory metrics.

• Management of day to day operations of both Financial and Non-financial aspect of the business

• Monitoring and Reconciliation of Entries in General ledger and subledger accounts used by operations

• Managing tax related reporting for the bank like Goods and Service Tax Reporting, Statement of Financial transactions (SFT formerly known as AIR-Annual Information Reporting), Tax Deducted at source, Tax collected at source, Foreign Account Tax Compliance Act and Common Reporting Standards.

• Managing Tax certificates Issuances like Form 16A , Form 27D , 1099-INT and OID.

• Managing Regulatory reporting like Non-Resident Deposit Comprehensive Single Return, International Banking Statistics, Special Monthly Return, ATM statistics etc. belonging to Banking and Cards domain.

• Managing daily activities like Issuance of Demand draft, Revalidation of Demand Draft issued earlier and handling of Demand drafts returns.

• Managing Journal entry posting for customer Claim for the funds available in Sundry and unclaimed sundry.

• Managing other day to day entry passing for settlement of intergroups and suspense accounts.

• Managing Claim from Depositor Education awareness fund from RBI that had been transferred earlier.

• Managing claim for Deceased accounts basis the existing RBI regulations and policies defined by the bank including the deletion of holder and disbursement to claimant.

• Managing KYC update for resident and non-resident customers basis the risk flag.

• Managing DEMAT related transactions like securities screening, surveillance reporting and handling notices from NSDL and SEBI if any.

• Ensure correct and timely delivery of Reports to the statutory body.

• Proactive management of the investigation and resolution of issues on the regulatory metrics.

• Manage day to day operations of both Financial and Non-financial aspect of the business

• Posting of Journal Entries for the day-to-day operations

• Monitoring and Reconciliation of Entries in General ledger and subledger accounts used by operations

• Ensure correct and timely delivery of Reports to the statutory body.

• Work on statements of Intergroup and Nostro accounts, monitor the net inflow or outflow intra-day and arrive at the settlement value on daily basis.

• Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as determining staffing needs

• Monitor team’s end results, ensuring quality and efficiency and contributes to resource planning, budget management and formulation of procedures

• Contribute to development of new techniques, models, and plans within area of expertise

• Facilitate alignment of the Operations Support infrastructure through focused technologies and processes

• Ensure compliance with government regulations as they pertain to retail accounts serviced through the evaluation and implementation of appropriate control and testing measures

• Provide evaluative judgement based on analysis of information and in-depth knowledge of policies and procedures in complicated and unique situations

• Has the ability to operate with a limited level of direct supervision.

• Can exercise independence of judgement and autonomy.

• Acts as SME to senior stakeholders and /or other team members.

• Ability to manage teams.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

• Process risks to be assessed and mitigating controls to be deployed.

• Create framework for controlled environment for the team to operate.

• Review the processes for underlying risk and continuously monitor controls being followed.

• Perform periodic internal audit to ensure compliance of regulatory requirements, Bank’s policy and controls implemented.

• Monitoring the process delivery carried out by third party units and hold accountability.

Qualifications:

• 10-12 years of relevant experience with 5-8 years of experience managing a team

• Experience in analyzing business requirements, developing test plans, and discrepancy resolution

• In-Depth Knowledge of regulatory and India Tax reporting requirements of India i.e Tax deducted at source, Tax collected at source, Goods and services Tax,

• Reconciliation of General and Sub Ledger accounts

• Comprehensive knowledge on financial processes (Balance Sheet and P&L reporting) of retail banking products

• Day to day functions of bank like posting journal entries and revalidation of demand drafts

• Reconciliation of General ledger and subledgers not limited to Sundry, unclaimed sundry and intergroup accounts

• Knowledge in Term Deposits, underlying Interest application, TDS deduction and its relevant functionalities

• Demat product proposition and its features, roles of responsibilities of DP.

• Familiar with RBI regulation and guidelines, SEBI regulations, NSDL circulars, Tax regulations of India.

• Knowledge on Intergroup, Nostro and Mirror Nostro accounts, Balance sheet implications of entries in Bank’s internal Books

• Ability to work unsupervised and adjust priorities quickly as circumstances dictate

• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements

• Self-motivated and detail oriented

• Proven organization and time management skills

• Demonstrated problem-solving and decision-making skills

• Consistently demonstrates clear and concise written and verbal communication skills

• Retail Banking Experience. Prefer someone with ops analytics, experience

• Team player, detailed oriented, leadership skills, critical thinker

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. This role requires working in shifts and working on holidays including Saturdays with a compensating off during any of the weekdays.

Job Family Group:

Operations – Core

Job Family:

Operations Support

Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

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