Cleo Integration Cloud Hiring for Services Operations Analyst #390 at Bengaluru, Karnataka, India Full Time

Job Description

Cleo is seeking an energetic, analytical, highly detail-oriented individual to work on the Services team. As a Services Operations Analyst I, you will be part of a fast paced, dynamic team responsible for supporting business strategy, performance and operational execution. The role will work closely with Services Leadership providing budget/forecast management, proactive performance monitoring, data analysis, KPI analysis and reporting of SLA compliance for Managed Service customers. The Operational Analyst will support the development of key business processes and act as a conduit to the field to ensure understanding and adherence. This role will be integral to the change management process ensuring adoption of new processes and tools through effective collaboration, communication and performance measures. The Operations Analyst will provide representation and feedback to global groups to ensure business process, system requirements and enablement programs are in line with business needs/strategy. Qualified candidates are self-starters with strong financial aptitude, organizational and problem-solving skills.

Key Duties and Responsibilities

• Develop and support the Professional Services business process and help guide operational efficiency and quality across the squads.
• Lead business performance management cadence which includes development of business forecasts, backlog/project health reviews and key performance indicators (KPIs).
• Provide recommendations on action to be taken based on strategic objectives, forecast, or performance metrics; Attend forecast meetings, and act as proxy when needed.
• Deliver non-standard reporting and ad hoc analyses supporting business performance metrics and areas of improvement.
• Work closely with Services Finance to timely deliver information that supports monthly and quarterly financial activities. Communicate business changes that impact Financial assumptions/structures.
• Partner with leadership on business planning and strategy for their respective areas.
• Effectively communicate, market and reinforce operational processes and enablement programs.
• Actively lead and develop framework & content that supports business cadence like forecast meetings, business reviews and quarterly operational reviews.
• Manage/develop and coordinate, feedback processes aimed at driving quality, efficiency, and effectiveness improvements to workflows within the Professional Services group and with other departments.
• Act as a trusted advisor and resource to the leadership team; Provide proactive insight and recommendations to improve business performance and operational efficiency.

Requirements

• 3 + years of Data Analytics and/or Operations business experience. Previous experience supporting a Professional Services organization is a plus.
• Experience in managing multiple cross-organizational relationships.
• Has developed core business processes, documented and continually optimized.
• Strong knowledge understanding of data integration and data quality
• Ability to quickly retrieve, organize, and analyze complex data sets to detect patterns, trends and anomalies
• Advanced proficiency in Microsoft Excel, PowerPoint and BI tools a plus.
• Working knowledge of systems such as professional services automation applications, OpenAir and SalesForce.com.
• Ability to handle multiple tasks/projects under tight deadlines.
• Comfortable working in an environment in which businesses processes, tools, etc. are still being defined
• Strong business analysis skills with a proven ability to synthesize data and create actionable reporting for all levels of management and key stakeholders
• Excellent written and verbal communication skills to communicate with internal stake holders at all levels
• Ability to work independently with minimal supervision

Work Breakdown

• Lead the development and execution of metrics reporting and analysis, leveraging data from multiple data sources on multiple platforms. 25%
• Ownership of key metric and standard reports strategy, setting guidelines and standards, promoting adherence across multiple teams. 25%

Competitive compensation
Great Benefits
Opportunity to work on large, high impact projects
Ongoing training and development