Columbia India Hospitals Hiring for Customer Care Supervisor at Mysore Full Time

Roles and Responsibilities

• Assist and supervise on day-to-day operations in the customer service department of Hospital.
• Assist and respond to customer service issues in a timely manner.
• Assist to provide effective customer service, follow procedures, policies, and standards.
• Assist to develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
• Maintain accurate records and document all customer service activities and discussions.
• Assess service statistics and prepare detailed reports on findings if any.
• Assist to hire and train new Customer Care Assistants.
• Assist and supervise support staff with supervisory duties including instructing, planning, assigning work, reviewing work, maintaining standards, coordinating activities, selecting new employees, completing performance reviews, allocating personnel, acting on employee concerns.
• Assist and maintain competency requirements for CCAs.
• Assist and train CCAs on all technical requirements of their jobs and update as appropriate.
• Assist, coordinate and submit periodic reports to include but not limited to: detailed listing of calls received, call wait time, and calls dropped.
• Assist to prepare and/or process a variety of documents, various other records, reports, circular and correspondence.
• Assist and coordinate on time off requests for self and staff with appropriate personnel to assure coverage.
• Assist to exhibit compliance as per Hospital policy.
• Assist and perform job activities in ways that are respectful, courteous and responsive while interacting with patients, visitors and co-workers.
• Perform other duties and assume other responsibilities as apparent or delegated to you.

Desired Candidate Profile

• Bachelors degree in Business Administration or relevant field.
• A minimum of 5 years proven experience as Customer Care Supervisor.
• Proficiency in Microsoft Office and Hospital Information System
• Outstanding written and verbal communication skills.
• Good understanding of management practices and techniques.
• Excellent leadership and interpersonal skills.
• Should possess necessary knowledge of the methods, procedures and policies of the organization as they pertain to the performance of the assigned job.

Necessary Skills

Quality of Work: Maintain high standards of accuracy in exercising duties and responsibilities.

Quantity of Work: Maintain effective and efficient output of all duties and responsibilities as described in employees job description.

Dependability: Assumes responsibility for doing assigned work and meeting deadlines. Accepts accountability for meeting assigned responsibilities.

Judgment: Exercises good judgment in areas of responsibility. Identifies or assists in identifying alternative solutions to problems or situations.

Cooperation: Accepts reporting manager instruction and direction and strives to meet the goals and objectives of the same.

Relationships with Others: Shares knowledge with reporting manager and staff for mutual benefit. Contributes to improving/maintaining high morale among employees. Develops and maintains cooperative and courteous relationships with patients, co-workers, vendors and visitors.

Coordination of Work: Plans and organizes daily work routine. Establishes priorities for the completion of work. Attends meetings, training and other type organization sessions on time.

Safety and Housekeeping: Adheres to safety and assist to maintain housekeeping standards. Sees that the standards are not violated. Assists to maintains a clean and orderly workplace.

Initiative and Enthusiasm: Maintains an enthusiastic, self-reliant and self-starting approach to meet job duties and accountability.

Planning: Plans, coordinates, and uses information effectively to enhance activities and service delivery.

Organizing: Organizes work and that of subordinate staff well. Ensures that staff members know what results are expected of them and that they are regularly and appropriately informed of all matters affecting them and/or of concern to them.

Staffing: Assist to selects and recommend employment of personnel who are qualified to meet the needs of Hospital. Personally assists in development and training of department personnel in order to ensure that they are properly inducted, oriented and trained.

Leading: Provides a work environment, which encourages clear and open communications. Has a clear and comprehensive understanding of the principles of effective leadership and how such principles are to be applied. Provides adequate feedback to staff so that they know whether their performance levels are satisfactory. Commends and rewards employees for outstanding performance yet does not hesitate to take disciplinary action when necessary. Exercises enthusiasm in influencing and guiding others toward the achievement of goals and objectives.

Delegating: Assigns additional duties to staff as necessary and/or appropriate in order to meet goals, enhance staff abilities, build confidence on the job and assist staff members in personal growth. Has confidence in staff to meet new or additional expectations.

Decision Making: Uses discretion and judgment in developing and implementing courses of action affecting the department.

Creativity: Regularly seeks new and improved methodologies for enhancing the effectiveness of organization.

Human Relations: Strives to develop and maintain good rapport with all staff members. Listens to and considers suggestions and complaints and responds appropriately. Maintains the respect and loyalty of staff.

Policy Implementation: Has a clear and comprehensive understanding of company policies and procedures regarding organizational functions. Adheres to those policies in the discharge of duties and responsibilities and ensures the same from subordinate staff.

Perks and Benefits

As per organisation standards

Application Deadline: 17/10/2021

Expected Start Date: 17/10/2021

Job Type: Full-time

Salary: ₹300,000.00 – ₹450,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Evening shift
• Morning shift
• Night shift

COVID-19 considerations:
Yes

Experience:

• relevant experience in Patient Care: 10 years (Preferred)

Work Remotely:

• No

Speak with the employer
+91 9886300305