Commonwealth Bank Hiring for Operations Senior Manager at Bengaluru, Karnataka, India Full Time

Job Description

At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward, to progress. To make the right financial decisions and achieve their dreams, targets and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas and energy all contribute to the impact that we can make with our work. Together we can achieve great things. Your impact & contribution As a Senior Manager, you will Responsible for leading the RHLO Team. You will possess the following attributes: • A CAN do attitude, with the ability to work toward measures that deliver to customer experience and service quality • Demonstrating the ability to grasp concepts in a fast changing environment • Previous relevant experience or a sound service background Your responsibilities Adhere to the Code of Conduct . The Code of Conduct sets the standards of behaviour, actions and decisions we expect from our people. Your responsibilities include:

• Responsible for leading the RHLO Data Entry team.
• Provide guidance on various projects and initiatives aiming to achieve operation efficiencies
• Generate and implment process improvement to improve customer experience, team efficiency, ultimately cost reduction
• Demonstrate an understanding of the end to end RHLO process and relevance to customers in all segments
• Lead and empower teams towards progress and Living by CBA values, building an engaging culture

• Mange the performance Management cycle, objective settings, development and career planning, performance appraisal and rewards and recognition.

• Managing stakeholder communication across multiple lines of business on operational milestones.
• Management of existing risk with business and prompt action of open incidents to remediate
• Assist Operations Team Leads in achieving their responsibilities

Your skills, experience and qualifications

• .Minimum 10 – 15 Years’ experience in Banking Operations.
• Minimum 6 – 10 Years’ experience in Retail Home Loans operations. The experience should contain a minimum 5 years of People management tenure
• Strong track record of Transformation, including experience in driving projects/initiatives that lead to improve business standards.
• Must have proven record of Develop employees and their skill set to expand
• Proven record of displaying ability to engage with all levels of the organization and collaborate cross-functionally.
• Demonstrate an understanding of the end to end Home Loans process and relevance to customers in all segments
• Must have managed critical operational processes with SLA and Metric responsibility
• Ability to articulate thoughts and express ideas effectively using oral, written, visual communication skills and excellent stakeholder management skills.
• Experience in understanding and executing business controls
• Detail Oriented – Exercise extreme attention to details; is thorough, accurate, organized, and productive and seeks to understand both cause and effect of a situation.
  • Good Judgement – The exercise of Critical thinking, analysing and assessing and taking ownership of outcome.

Your development If you live the values, we can offer great opportunities, whether you want to move across the organisation or up into a leadership role, the Code of Conduct guides our decision making so we can do what is right in every situation.

If you’re already part of the Commonwealth Bank Group (including Bankwest), you’ll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We’re aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 05/07/2022